Make Me Elegant
United States
Reviews (4)
I like it to be able to chat with customer quickly. I wish i can see the link of the items they are viewing at the time of chat but otherwise all good. Thanks.
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Developer reply ·
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem Here is the email address & official messenger link of DSers customer service support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers Team
an amazing support and thank you for a quick reply. thanks again for all of your support. I just wish the cost was less than $19.95
Developer reply ·
Hi Saba, Here's Robert from Ali Reviews. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at OnecCommerce blog via this link https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Robert Ali Reviews by OneCommerce
In the beginning, it was very difficult for me to set up this app. However, Andrea did everything in her power to show me virtually and explain in details. I am so happy to understand how it works. The customer service support was amazing. Thank you for your time in helping me and my store. I am going to try this for the next 30 days and see how things go. Again, I encourage everyone to try their customer support team in case of problems. They are amazing. Excited to start the journey. Dear customer, thank you for your review, it was a pleasure to speak with you. We hope to mutual collaboration for a long time, please feel free to contact us for any concerns.
