Style Standard
Hong Kong SAR
Reviews (5)
Leo was great and super responsive. I expected to have to wait a while to get things sorted out, but we were in and out in less than 5 minutes. The app has been pretty easy to get going, but we're still experimenting with it. It's got simple customization options and the free plan is definitely a solid enough app to use if you don't need or want more logos.
Overall, the app is pretty solid. Obviously, certain functions are hidden behind higher priced tiers, but the CS team has worked on figuring out workarounds for some of those issues and has really helped sort things out. My only issue with the app is that the CS team has a very fluctuating level of English fluency which can be frustrating at times with issues of specificity. Has been manageable though, so no major complaint. Most recently worked with Ocean, who was able to figure out a weird currency issue and even walked through the GMC side of things with me to make sure everything was ok.
Developer reply ·
Hi Style Standard admin, Here is Ocean from Socialhead team and I truly thank you for your constructive feedback. My team and I really want to deliver the best experience to our users with the available features and we do know that there are still somethings we need to enhance to satisfy more our customers. Once again, thank you for trusting our app. Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead. Please refer to more details here: https://socialhead.io/category/shopify/ Best Regards! Ocean Socialshop - Facebook, Google Shopping Feed
This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.
Got the app installed and running pretty quickly. One small issue at the start, but support dealt with it quickly and easily (entirely my own fault). It's laid out pretty well and hasn't had implementation issues like we've seen with other apps.
We've been using Easyship since we first launched. Working with Eric made the integration process pretty easy and he was great in helping iron out a lot of the silly mistakes I made in the early days (and even had some recommendations on shipping settings and services that were personalized to our situation). In the years that have followed, Easyship has proven to be a super simple and functional addition to our store, which lets us tell people that we ship anywhere that receives mail. The only downside with Easyship is that customer service can be slow at times and seems to be email only, which can add a day or two to responses.
