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Studebaker Metals

United States

Reviews (4)

★★★★★
Shopify

We love Easify, and the app is easy to use. Customer support is very responsive and helpful when we've needed it, special shoutout to Tracy for all of their help!

on Easify Custom Product Options · Almost 2 years using the app
★★★★★
Shopify

**UPDATE** this WAS a great app with amazing support, but like all good apps -- with time they seem to have dropped the amazing support piece. I needed a report fixed during the most critical time for an online store (early december) and they ignored all messages for TWO WEEKS (and told me it was their Thanksgiving break). I finally got a hold of them and they said they would update it by the following day -- but they didn't update it, and then they had an auto response that they were gone for the weekend. This experience has been so stressful and I'll be looking to replace this app. Thought I should leave my update here so others don't fall into the trap of all the good reviews from earlier times (I was one of them!) This app does exactly what it says it will, and the customer service is second to none. You can live chat to have a report adjusted or created in real time, so far they've always been available. I HATE when apps have live chat support but are never actually there to support -- its made a huge difference for us and I really encourage the use of this app.

on Data Export IO: Report · 9 months using the app
★★★★★
Shopify

wow. FINALLY, a customization app that isn't ugly, functions well, and is intuitive to use. I truly believe I tried every single app and none fit my needs until this one. The support is also top notch. No customization app is perfect, but this one comes lightyears closer than any of the others that i've tried. The conditional values are a great feature I didn't know I needed until I had it. Such a relief to find this app.

on Variant Option Product Options · 3 days using the app
★★★★★
Shopify

I was trying to use this app for jewelry because they give an example of it in their proto store view. That was a mistake. I wouldn't suggest this app for anything outside of tee shirts that you want your customer to self-design. I think the chat team was trying to be helpful, but they didn't seem to understand my questions, let alone be able to answer them. Two stars because its partly just a clunky app, and partly that it just doesn't suit my use.

Developer reply ·

We are really sorry about the issue you were facing. The example product we showed (https://inkybay.myshopify.com/collections/all/products/round-signet-ring) was created with our app with a combination of customization and product options. If you do not need the customization, you can use only the product options feature to show only the product options on the product page. You mentioned about our live chat agent tried to help you but they were not getting your questions. We are really sorry and apologize for that. It will be really great if we can schedule a meeting and we can show you everything over a live screen sharing session. Can we schedule a call to show you everything, here is the link for meeting schedule https://calendly.com/inkybay/

on Inkybay ‑ Product Personalizer · 5 days using the app