Lu Dynasty Cosmetics
Germany
Reviews (6)
Super helpful and fast support. App has been working great and got a lot of subscriber thanks to EcomSend.
I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.
Developer reply ·
Hi there, Nicole from the Merchant Success Team at Smile here, Thanks for taking the time to leave a review. We are glad that you are getting a lot of value out of the Free Plan, and our support is always helpful :) We take merchant requests very seriously, so we appreciate your feedback about the referral links. Unfortunately, giving out referral discount codes rather than referral links, would leave your store vulnerable to referral fraud and self referrals, since discount codes can be shared. The other good thing about the links, is that it they bring customers to your website directly, which increases referral conversion, since it places shoppers right where they can order! With a discount code, this wouldn't happen. It relies on your customers to also share the website properly, which doesn't always happen. I've reached out to you personally to offer a call where we can go over some ways to make referrals even easier for your customers, and hear any additional feedback you may have.
Good App! Very handy to customize and good support, they'll do small wished customization for you. Unfortunately the wishlist page is only available in english, as I needed it in German but I'm using the free plan at the moment, if you use the paid plan I think you can customize the language as well. Other than that, awesome app!
This app is great! Fast installed and very easy to understand. The customer service is absolutely top and was very very helpful with any inquiries, thank you!
Tolle App, sehr übersichtlich und leicht zu bearbeiten. Das Support-Team ist der Wahnsinn! Wirklich bei jeder Kleinigkeit haben sie geholfen und waren schnell erreichbar, kann ich nur empfehlen!
Developer reply ·
Ihre Bewertung ist heute ein tolles Geschenk für uns ^^ Wir sind stolz darauf, unseren geliebten Kunden ein komfortables Erlebnis zu bieten, und wir hoffen, Sie in naher Zukunft mit weiteren coolen Funktionen überraschen zu können! Wir sind immer für Sie da, falls Sie direkte Unterstützung benötigen. Bitte zögern Sie nicht, uns eine Nachricht per Live-Chat oder E-Mail an help@bonloyalty.com zu senden. Dein, Mia BON-Team
I had very good experience using this quiz app. It's very easy to set up a quiz for product recommendations, especially in the beauty industry. The customer support team answered very quick and helped with everything I needed, thank you! Just starting with it but can already recommend it 100%!
Developer reply ·
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you had a great experience using our quiz app for product recommendations, especially in the beauty industry. We're glad to have been able to provide you with prompt and helpful customer support. We appreciate your recommendation!
