JewelryBlossom
United States
Reviews (7)
This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue. It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
Developer reply ·
We sincerely apologize for the delayed response to your support request. We recognize that our response time fell short of the standard we strive to provide, and we deeply regret the frustration this caused. We are glad that your technical issue was resolved, but we apologize that our team was not there to support you through the process. We value your partnership and want to ensure you have a seamless experience moving forward. A Support Team Lead has already sent a message to your inbox to offer a direct line of communication and personally manage your future tickets to ensure this does not happen again. We appreciate your feedback and the opportunity to make this right.
Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge. Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on May 3rd, applying it to the next billing cycle. This is not just careless—it’s outright deceptive. What was worse: I contacted to the support and asked for a refund of the $25. They refused. I seldom write a negative review of any business. Klayvio is just absurd. I just hope that any small business owner can find a good alternative. If you do, feel free to share it. I am going to share this post on Reddit as well.
Developer reply ·
Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any additional questions or concerns you have.
The option I selected needs customization. The personnel helped me solve the issue within 24 hours. The live chat system is convenient and helpful. Just one thing, the team is a little of overactively seeking for reviews, even asked me provide a review at midnight 12 am. Except that, everything is good.
Very good service. The support team is very helpful and responsive
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.
Developer reply ·
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Kelsey from Lucky Orange
nice product. I need sales per product. It provides me simple and clear report. It is inexpensive. I am small business I can do it for free to start up. This is all I need
Developer reply ·
Thank you. Our team is very glad that you found our application useful!
