Big Blanket Сo®

We've had a great onboarding experience, the team is very responsive and the app's features are perfect for anyone building a collection page, especially one where variants are being split into individual products. Highly recommend. Thank you so much for your kind words and recommendation! We’re delighted to know our app is helping your store run smoothly and meeting your expectations. Our team takes pride in providing prompt support and continually enhancing our features to deliver real value. Your feedback motivates us to keep striving for even better solutions, and we’re excited to continue being part of your journey.

Mat and the team at Gift Card Factory have been super helpful and incredibly responsive. Also, their bulk update functionality is one-of-a-kind for Shopify and super seamless. Highly recommend.

Ty & Yaman have been awesome partners through the onboarding process. App is super user friendly and the store credit functionality is going to be a game changer. Highly recommend.

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders. Absolutely awful support.

Amazing, fast support from Helen. The app has a ton of features and flexibility that is exactly what we were looking for. Very easy to use.

Andrea was very helpful with a handful of complex issues. Super responsive. App works very well. We are pleased with the site speed improvements of using Shopify Functions instead of scripts.

Great app. Easy to set up out of the box and looks great. Jaap & the team are super responsive and helpful

I would not recommend Shipstation due to their lack of technical support resources. The customer support reps do the best they can, however, when it comes to any issue that is slightly technical it can take weeks so find a solution. Shipstation defaults to: "it's been escalated to senior support" — however we have yet have an issue resolved once it reaches this stage. At this stage there is no visibility or transparency to the status of the issue, or the time it which it will take to find a resolution.