Clothkits
United Kingdom
Reviews (6)
We love Lipscore! So much more progressive than Trustpilot which feels a bit like a dinosaur in comparison. Georgina has been super helpful in looking after us, and our customers love the ease of leaving a review. Thank you :-)
So far so good! Any glitch I have had has turned out to be a simple click of the right button. The help has been amazing and they are very quick to answer. Set up was really easy and the templates are customisable and look good without needing to be tweaked. Special mention to Sam and Nilou who have been helping me.
Be Warned - Expensive Setup, Poor Customer Service We chose Boost and paid for the Professional Plan plus the $500 setup service expecting a complete implementation. Unfortunately, key work is still unfinished and support from the Customer Success Manager has been non-existent. The developer we were working with has clearly been reassigned elsewhere. Given the additional fees for setup, premium support and customisation, this has been extremely disappointing. Boost is a powerful product, but it’s pointless if you can’t get the styling and configuration aligned with your brand. We chose Boost over a competitor because they have a UK presence and were extremely enthusiastic during the sales process. Unfortunately, once onboard the level of care dropped off significantly. After investing significant time and money into this platform, it has also been impossible to reach a senior manager to resolve the issue. At this point we simply want the level of support that we are paying for.
Developer reply ·
Hi Clothkits team, Thank you for your patience and for sharing your experience with us. Our team has reviewed your case and is already following up to provide further support with setup, customization and other feature-related requests, as well as follow-up communication, to ensure everything progresses as expected. Our team has also reached out to reconnect and move things forward with you directly. Please feel free to reply to our latest message at your convenience, we look forward to supporting you closely from there. Best regards, The Boost Team
A great simple app with excellent customer service from the lovely Norbert!
Developer reply ·
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Excellent help from Carlus setting us up with Reviews, thank you. Smooth and easy to use. Much better value than Trustpilot.
Great app! We can see it is working and customers are using the sell ups. Any questions have been quickly answered and Dan has been great and tweaking any aesthetic changes I asked for.
