Raconte Moi un Chocolat
France
Reviews (5)
New issue with Recharge. Not possible to know how many months are left on customers' pre-paid subscription. This should indeed be a basic information, but no. I do need to figure this out manually myself.... Not happy again ! Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly. NB: can anyone get me out of here ???? Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY ! I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.
Developer reply ·
We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge. - Ty Bailey | VP of Services
I used another tool (brevo) to create an automation for abandonned cart. I left the automation for abandonned cart running in email. I ran a test : put a product to basket, filled in my details and abandonned the cart. While I did receive an email from Brevo, I did NOT receive an email from the app "email". Nothing in my junk either. So, this prooves indeed that there is an issue with the delivery of the email with this app.
Developer reply ·
Hi, thanks for your review. Where deliverability for Shopify Email is concerned, the system will send out emails in batches if your customer list has a large number of email subscribers. This process helps avoid spam filters while improving overall delivery rates, which will ultimately help preserve your reputation with email providers as a sender too. If you'd like our team to investigate your account and its abandoned checkout emails in more detail however, please contact us here: https://shopify.link/qLKl. Thanks! -Kimi, Shopify Support
John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.
Developer reply ·
We are so pleased that we were able to help you with your concern. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. :)
Simple à configurer et de nombreuses options de cross- & up-sell, qui facilite l'augmentation du panier moyen.
Developer reply ·
Thank you so much for the review! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
