Modern K9
Canada
Reviews (9)
Once you get everything properly set up, this app works great. Easy for customers to use. Good support from the app developers, they are willing to work with you and sort out any issues that pop up. Good alternative to Astro Frequent Buyer program.
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.
Developer reply ·
Dear customer, Akash here - founder of apps mav- the developers of Gratisfaction app. I am disappointed to see your review after having been in personal contact with you. Additionally, the points you have mentioned are incorrect and I am clarifying here both for you and the readers of the review - Your pricing has remained the same for 4 years and we did write to you confirming the same price for your renewal as well. In fact all the enhancements that we have made have all been included free at no cost for both existing and new customers. - Returns – both partial and full refunds are reflected correctly in deductions of points. I can assure you this feature works absolutely fine. I have looked at your account and did not find any ticket raised by you informing us of any issues with refund deductions. - I apologize that you find the system hard to navigate- If you had sent us an email, we would have done a personalized video for you- Both my team and I have in the past done personalized videos for our customers when they have informed us of any difficulties they are facing . We also have a free 1 on 1 training call that you are able to book as per your convenience. - We bring lots of enhancements to our apps- The email you are referring to was an enhancement and we did inform you about this email and how to configure/ pause it . We have received very positive reviews for this email from thousands of our customers and our internal analysis has shown an uptick in sales for customers who have configured this email. - We never push for upgrades- Its totally upto you. - POS- yes we do not have the integration. And, we have never claimed to have one. That said, we are working on brining this for our customers- Again , this will be included at no extra cost. I would be happy to call and take you through all the features and many more enhancements to come. I can assure you and the readers, that our single mission is to make you, our customers successful. Gratisfaction is becoming an app that will support our customers’ business through various stages and lifecycle. It is becoming much more than a loyalty app- It is already helping our customers run giveaways, contests and promotions. And, I personally look after our long standing customers when they have any issues – Just like intervened and directly liaised with you I thank you for being our valued customer Regards Akash
2024 update I cannot recommend this app enough. We have used it for years now and they NEVER let us down. Their customer service is hard to beat. They always help way beyond what you would expect. Their system works perfectly, and it is easy to use on your own without involving them if you don't want too. This app is very user friendly and if you can't figure it out they will help you quickly. We have been using this app for about 6 months now and it always works. We added a second printer with packing labels recently and they helped us every step of the way. I could not be more happy with how this works and the customer service.
This is one of the worst apps we have ever used, and we use a LOT of apps. Everything has a glitch. Asked for help and the customer service was helpful at fist then ghosted us. We launched a huge event only to have dozens of calls, emails and complaints. Even lost money in unnessary returns to customers who couldnt shop like they wanted to becuase the app wouldn't work and add product to the cart properly.
Developer reply ·
Thank you for providing your feedback. It's possible that the app faced compatibility challenges with other apps installed on your store. We are committed to assisting you, so feel free to reach out with any further concerns or questions. Best regards, GoodApps team.
Quick response and easy to understand explanation to how the system operates. Still setting it up, but glad it was easy to get help.
This app works well, and our customers seem to appreciate how easy it is to get notified. It has saved us time keeping track of updating customers as well.
Easy to use, and works well. We would recommend this app for sure. It did exactly as promised, which is great for a free app.
