Lammle's Western Wear

App works well and does what it says it will. The fact is free is almost mind-blowing, frankly. Wouldn't mind slightly more customizing, like spacing between timed elements (D,H,M,S), or the ability to remove seconds from the timer. But overall, it works great. I also needed support, who chatted with me inside 1 minute and answered my question quickly and accurately.

Haven't had a ton of experience with the app yet, but it appears well built and so far works great. Customer service response has been quick, thorough and friendly.

Customer service available on the chat to help install. Decently customizable. Excellent value for the price.

We are very happy with both this app, as well as the service. On the app side, the developers are keen on absorbing adjustments and improvements their customers want, which ends up saving a little time here, a little time there. The app does a pretty good job automating everything, which is super helpful - and they continue to improve upon the platform in this regard. On the service side, they have always been happy to help when we had questions, are usually quite quick to respond, and are more hands-on than many larger developers. They also don't just wait for you to contact them with your needs, but rather, reach out to probe what your needs might be. These guys know that it takes effort and focus to build a successful product, and they have done exactly that.

This is a great app, which allows a lot more than the standard, boring Shopify popups to help drive conversion. The best thing we have found about OptiMonk is the service. Extremely responsive and friendly, and in our particular case they have worked with us to develop new functionality they can then pass onto other customers to improve their product. They have also set up campaigns where we can A/B test different options - including copy suggestions, and images. Frankly, they have been more of a partner than a software vendor. These guys know how to build and support a product the right way. Highly recommend.

When it is working fine, it is a treat to use. Integration with our Shopify store is a must, and it usually work great. Lots of features and integrations with carriers. Structurally, I have little to complain about. However, the app is glitchy sometimes. Various pieces stop working for short periods of time, although their "uptime meter" claims everything is A-OK. More importantly, however, their service has been getting sloooooooow. I've had 2 tickets open for days, and nobody has helped me yet. One of the tickets is essential to our business to be tended to immediately, yet... crickets. The service was always a bit lacking, but by this point they badly need more support staff.

It's a good app which allows for control over your filters -which is quite essential for any reasonably sized Shopify store. I have found support to be responsive and pleasant.

Was contacted by friendly support to upgrade our version. They helped us through the process, no problem. Thanks!