Puglie Mart

Solid loyalty app, and super appreciate the support team!

August 2024 Update (I'm keeping my previous written review for thoroughness to showcase what changes happened!) Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed! Truly grateful for the time taken to help me with this, and that I can confidently use this app again! -- In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction. Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck. I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had. I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone. Hey there, I'm Aaron the Product Manager for Honeycomb. Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up. I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this. With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels. Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.

Amazingly simple to use app, gets the job done, and when I needed a visual edit that I couldn't access, Samuel of support was quick to respond and help me with my issue!

Simple to use app, very straight forward and organized options and settings! Support was also very quick and responsive to helping me fix the issue of installing it in to my theme.

My review is more 4.5 stars, and I can't wait to give this a 5! After scouring other Catalog apps, this is by far the best one - the import options that sort by collections, tags, empty stock, status, and more, is SO helpful, and it generates a catalogue in minutes. The options to list what type of information (i.e. SKU, Inventory Count, MSRP, Description) is also great. The most important thing to this catalog is the ability to take wholesale orders either via Shopify check out or via the app that generates a Shopify Draft Order, so you can handle everything bespoke, in case you need to update inventory count for an order, negotiate a bigger purchase, or if you need to manually change the price - all done via a PDF link. Truly, the functions all make sense and this is a robust app that fulfills all I wanted in a catalogue generator. My current issues are minor UX/UI problems, such as sometimes when a new page is created, it doesn't copy the theme I've made for the rest of the catalogue, and despite having the "Apply Edits to all Pages" being ticked, sometimes I need to turn it on and off. There's also a thumbnail page view on the right hand side where, if I delete a page, a breaker line signifying the separate Collections stay. So despite there being no pages, there's a large chunk of space left between the cover page and the next page. I also wish, for the item sorting, if I could select a few items and do a "Move to Position x" in the list (similar to Shopify's Item Sorting in Collections) instead of dragging one by one. Despite all this, this is a great app! The issues are minor, and customer support is responsive and always tries to figure out how to help! The developer is clearly making updates as time goes on, so I look forward to a smoother experience and updating this review in the future!

Super robust app, even with just the free plan! Can look like a lot, but the beginning step by step tutorial makes it easy to get acquainted with everything. Support is top notch - fast and thorough!