BALI Lash
United States
Reviews (5)
Second update, I have bumped it back up to 5 because I know how much reviews mean. They addressed the issues and all is well. I still warn to be careful with any coding with their app, make sure you follow things correctly otherwise youll be in a huge mess Update: Still experiencing major issues with yotpo reviews populating on my pages. This has been nothing but a waste of time and money to try and resolve and shogun isn't helping. Do NOT use shogun for a product landing page on your theme Tough rating because I like everything you can do with building pages although its very time consuming to make adjustments for each display option. I've also had a major issue with reviews not populating and have had to pay a developer a good amount of money to try and resolve a coding issue for reviews to populate on shogun pages. It's honestly been nothing but a pain and wasted time and money. I hope to update my review once they resolve this.
Developer reply ·
Thank you for your honest review! Glad to hear that the team could help you out - however, I am very sorry to hear about the issues that you had, and may still be having. If you have any issues in the future, please do let us know - always happy to help. I hope that we can regain your trust in the future! Karl | Team Lead, Technical Support
Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof. App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved. For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails. I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response. It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day.
Developer reply ·
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We are constantly working on improving our support availability and capacity - our agents can subscribe you to a monthly or even weekly report showcasing all orders we received for your account. Our support team will be reaching out to you to set everything up and answer any additional questions you may have.
Amazing so far! I haven't had to do any payouts yet so will update if any issues, but the platform is great, easy to use, and I'm very impressed with how many settings are available at the free level. Perfect for new businesses that don't have the budget yet to commit to a paid platform!
Updated review. They instructed me to help remove it (waited about about 10 hours) I can see how this app would be used if you have a larger ecommerce store, but for me simply too much of a hassle. Same issue with deleting the app, made my website completely stop working, there should be directions (and if there are it's not obvious) that code needs to be removed before deleting the app.
Developer reply ·
Updated response: You had to wait too long for something this urgent. We're already in motion to address this. ❤️ Locksmith is the right choice for thousands of stores of every single size, but it is not the right choice for everyone, and everyone should use what's right for them. Thanks for giving us a chance. All the best. :) --- Uninstallation can be a tripping point – this is real, for apps like Locksmith. And I get it – it's completely frustrating to just remove a thing and have that simple action cause a problem. Shopify doesn't let these apps auto-remove theme code after the app's removed from your list. We do our level best to be proactive, given this: (1) We talk about the uninstallation process in our user agreement (uselocksmith.com/agreement), which everyone is required to see and read and agree to before using the app. (2) We link to uninstallation instructions at the bottom of every screen in Locksmith, and include a single-click button for stripping all of Locksmith's code out of your theme. (3) Our system sends an automatic email when the app is removed, if we detect that there's still code left in your theme, linking to the removal process. (4) If you don't add any locks in your account, or if you remove them all, Locksmith won't put any code in your theme. We *only* add code if you've configured something that explicitly requires it. (5) We work very, very hard to provide excellent customer service, when things like this happen and also for everything else. We've seen it all, after nine years of doing content protection apps on Shopify, and we will always, always work hard to help you. ❤️ To BALI Lash: I've personally responded to your emails, so look for those replies. I'm here for anything else we can do to help. -Isaac
So easy to use, great features available on free plan, perfect for new sites. Great features available for upgrade.
