PRM Filtration
United States
Reviews (6)
EDIT: The team has addressed the staffing issue, and long support times hampering troubleshooting appear to be getting resolved. As that was the only major issue holding the app back, I can strongly recommend this app. I appreciate their response, and they apparently took the staffing issues and support long times seriously. I had this app set to five stars until recent apparent staff changes. The app still functions fine, but apparently support has been gutted. If you submit an issue, you will hear back 12 hours later (well after you are home for the day). When you respond, it will be another 12 hours before you hear back. It is a good app, but any bug or troubleshooting is currently a multiple day affair, which is less than ideal. I'll leave it at 3, because it is still good at what it does. It's just no good for troubleshooting in real time or if there is a deadline.
Developer reply ·
Thanks for your feedback—we truly appreciate it. We've recently expanded our team, including a dedicated U.S. support team based in our Irvine office, to provide faster response times and more real-time troubleshooting. I’ll ask the team to reach out to you directly to address any outstanding issues and ensure you get the support you need. We’re committed to delivering both a great product and great service, and your input helps us improve. Best Tom
The app works great so far, and solves a couple issues we've trying to solve for a while. Axel was quick and detailed in his reply to our support request. 5 stars!
Fantastic. James M was able to answer our questions, and pointed us towards helpful resources that will allow us to further optimize Shipping rates/methods on our store. Highly recommend. Thank you James!
Developer reply ·
Appreciate your review! Glad James could assist and provide valuable insights. Thanks for recommending us and happy shipping optimization!
Great app for Bing Shopping. Live Chat support (Milan) is very helpful. We will definitely consider using this developer's app for managing our Google product feeds in the future.
Great customer support. We required a good bit of customization and customer support stayed on live chat to help me through a handful of items. Thirumagal was great to work with, and the app seems like it will be extremely helpful for our B2B customers.
I've reached out to support multiple times and they have been helpful and quick to respond each time. Thanks!
