woot & hammy
United States
Reviews (8)
This is a great app run by great people! Customer support is 5 stars. Thank you again!!
Developer reply ·
Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the app and our support team. Your kind words motivate us to keep delivering the best service. If you ever need assistance, we're just a message away! Best wishes, AvisPlus Product Option team
2024 Update: I used to like this app when it was still run by a company called Bold Apps. Then, it seems they sold it to some company called Shop Circle and it's terrible now. I've installed a new theme and I had to get them to reinstall their app on it. It's been a nightmare - at first, it looks like everything is done, then you find out that there are things wrong all over the place and so you try to get them to fix it. They say they fixed it, then you find something else wrong somewhere else - OVER and OVER again. And it's not like one person is helping you - you get passed from one person to another, everyone doing a piece here, a piece there. I'm really upset and thinking about removing this app completely. So disappointing. --------------------------------- Previous review: I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.
Developer reply ·
Thanks very much for taking the time to leave us a review; we're always happy to hear when support is able to solve any issues and answer any questions our merchants have! We can't wait to you use Product Options on your store to offer engraving and chain length customizations for your necklaces - by the way, I really love your animal jewelry and the Celtic designs! Don't hesitate to reach out if you have any other questions. :-)
This is a great company. Not only is the product good, but the people running the company really care about good customer service, which is probably the most important thing there could be about a company. I had a minor issue with a newsletter that didn't quite get resolved in a customer service chat and the next day, the CEO, Chris contacted me, resolved the issue, and listened attentively to my feedback for the product. That kind of service is a rarity these days. Don't hesitate to try Seguno if you're thinking of switching email providers (I came here from Omnisend after they got greedy last November (2021) and tried to double the price on everyone without notifying us).
Developer reply ·
Thanks so much for your review, Chris is amazing isn't he?!?! We really appreciate you taking the time to write such a sweet note, thank you for using Seguno :)
I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.
Developer reply ·
Hi guys, Thank you for your honest review, Eric here, I'm the CEO here at Carti.io Any chance we could jump on a call and explain everything to you? We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP. I apologize for your experience, It would mean the world to me if you could give my business another chance 🙏 Please get back to me and let's see how we can solve this issue with you :) Eric | Carti.io CEO
I love this app! It's got great functionality, support is amazing, and the value is sky-high. Don't hesitate!!
Incredible app! Hextom is the best. I use several of their apps. Don't hesitate to try. Saved so many sales for me.
Amazing app! I love it. So easy and the support is amazing. Also, looks great on my site. I'm sure my international customers will appreciate it.
Amazing app! Used this for my holiday sales promotions and it has been excellent. I also use other apps by Hextom - great company!
