SMITH&SMITH
Australia
Reviews (4)
So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.
Developer reply ·
Hi there, Thank you so much for your kind words! It truly means a lot to us that MooseDesk has been a great fit for your team. We know how important it is to find the right tools and we’re so happy to hear that everything has been smooth so far. Mia was absolutely delighted to assist you, and she sends her thanks as well! 💛 We’re here anytime you need a hand — and we’re excited to keep supporting your journey. Warmest regards, The MooseDesk Team.
If you need to add variants, add on pricing, comments, swatches etc. It is easy, look no further. This is the App to choose. We wanted some alignment tweaking done, and I had a reply from the support team in minutes. Look no further if you want a better solution for product variants/options.
Developer reply ·
Hi SMITH&SMITH, We're very happy to receive such a nice review from you. It's our pleasure to support you and your business work more effectively. We'll surely work constantly to bring better services and features to you. In case you need any further support, please contact us on Crisp, email, or LiveChat and we're very willing to help you 💕 Best regards, Judy Avis Support Team
I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. gavin@smithandsmithlighting.com.au
Developer reply ·
Hello, This is Nitesh from AfterShip. As you have mentioned that you are facing some issues while upgrading your account we will drop a personal email to you about upgrading the plan with Shopify billing. In case if you still face any issues please let us know via the chat option available on your account or you can email us at support@aftership.com. We are available 24X7.
I can't rate the App yet because despite following every instruction (i was previously linking straight from Shopify-Mailchimp), and despit ShopSync saying everything is linked, and despite Mailchimp saying 'everything is working okay', I still cant get the mailchimp subscribe pop up box campaign to appear on my site. I don't mind teething issues installing Apps, but the service response time is really poor, as is the quality of the replies. I would have expected to be able to chat in real time, but only email with 2-3 day lag is possible. I was expecting - given you have to pay for their service option, that someone would have volunteered to jump in to my Shopify stiore, to review code, and fix for me. As is, service has been really really poor. I'm giving them another 48 hours to resolve otherwise I'll find another solution. I'll provide an update here if/when I get one.
Developer reply ·
Update 1/24/20: We have replied back to your last message noting the steps we have taken to troubleshoot. Turns out, it appears that there is a conflict with the script that loads your pop-up forms versus other scripts loading on the site. Troubleshooting script conflicts is not something that we do here at Shopsync, but it should be relatively easy to resolve with the assistance of a web developer. Once that is resolved, pop-ups will work as expected. --- Hello, we've replied to your questions the same day with instructions on how to troubleshoot your pop-up forms. Perhaps our replies are landing in your spam filter? Also, we see you are located in Australia, so there may be some lag in communications. We do not offer 24-hour support at this time but rest assured we have replied to each of your questions. Please double-check your inbox/spam folder when you get a moment; getting your pop-ups to show is a common problem that can usually be addressed by unpublishing your existing pop-ups in Mailchimp and then republishing. Also, be sure to follow their migration guide to ensure everything else works correctly: https://mailchimp.com/help/switch-shopify-shopsync/#Migrate_Your_E-commerce_Automations. Let us know if you are unable to resolve your issue, we'll be happy to assist.
