← Merchants

The Gathershop

Netherlands

Reviews (9)

★★★★★
Shopify

Platform and integration are reliable, the customer service is prompt. The colab with the insurance with Xcover is great, simple and efficient when a package goes missing. Of course the sending rates are expensive but all postage is these days!

on Sendcloud | Shipping Platform · Over 9 years using the app
★★★★★
Shopify

WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner, supported by Klarna. We hope that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at merchant@klarna.com so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the Klarna app if you are using it, which is not related to Shopify Payments.

on Klarna Payments for Enterprise · 5 months using the app
★★★★★
Shopify

WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments.

Developer reply ·

Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner and Klarna. We expect that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at merchant@klarna.com so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the On-site Messaging app, which is not related to payments.

on Klarna On‑Site Messaging · 8 months using the app
★★★★★
Shopify

This app is absolutely perfect for what we wanted with neat and clean product descriptions. The support is also the best ive ever received from an app, really helpful, the speediest replies, they installed the app for us and were kind enough to make lots of small little adjustments for us so it sat perfectly within our site. Thanks so much!

on Amp Product Descriptions · About 3 hours using the app
★★★★★
Shopify

Such a great app, I’ve used other badge apps before and this is the only one working properly, the support is outstanding, Tom went way over and above what he needed to help me. Highly recommended, Thankyou

on Flair: Product Labels & Badges · 7 days using the app
★★★★★
Shopify

Great App, less than 10 seconds from installing to beautiful festive snow falling in our store. thank you!

on Hura Snowfall Effects & Decor · 7 minutes using the app
★★★★★
Shopify

TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!

on QuickBooks Online · Over 1 year using the app
★★★★★
Shopify

Really great app, fantastic support, one of the best apps and quickest friendly support service I've had - Especially after trying some other apps that were similar but didnt really work - Thankyou

on Badgy : Product Label & Badges · 5 days using the app
★★★★★
Shopify

Great app, ive tried a few and this is the best for what I needed by far - really easy to use and customise, lots of options and great chat service, answers right away - highly recommended :D

on Privy ‑ Email, SMS & Pop Ups · About 4 hours using the app