Ultra Ferric
United States
Reviews (5)
App has a bit of a learning curve to it, some unique logic going on, but it has been quite robust, and their dedicated support team is fast, kind, and efficient!
At Ultra Ferric, we sell vintage audio media, and I was looking for a very specific type of bundle to integrate into our shop. Appstle not only had all the options and variations I needed, but they gave me ideas on new ways to serve my customers better! The configuration and integration is very easy and user friendly, and they definitely thought deeply about each and every feature in their app. On top of the excellent user experience, their support is top notch- fast, knowledgeable, and so helpful (Thanks Yatz!) I'm looking forward to climbing up their service tiers as my store grows :-)
Developer reply ·
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality. The mobile interface freezes when attempting to access features not included in my subscription plan. Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature. My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Developer reply ·
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon. Thank you!
