Ocean and San

Great app, works exactly as needed and is intuitive to setup. Even better, it's intuitive for customers to use. What you are really paying for though is the exceptional customer service. You'll get a response very quickly and get full attention from the team.

Aimerce has been great since implementation. Event quality has increased, and the customer service/onboarding experience has been a breeze. We have no plans on switching, we highly recommend Aimerce.

After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.

Okendo is by far the best ratings/review app available for Shopify. The system seamlessly syncs with all necessary integrations, we haven't had a single issue with Okendo. The support staff is AMAZING, we specifically worked with Laura. Within 2 emails they she and her team set up multiple theme changes to implement some of their on-site displays. They matched our art-style perfectly and we didn't need a single revision. Also, the Refer a friend system they recently announced is looking great. Keeping reviews and referrals together on one platform is a huge plus.

Timesact is a fantastic pre-order and 'restock notification' app. The UI is very simple to understand and works flawlessly. We had some concerns about order management and tags, etc. But after running two major pre-order rounds, we have experienced zero issues. I'd definitely recommend taking advantage of Timesact's free Onboarding calls. The reps are very helpful and can get the app setup within 30 minutes. Shopify is forcing major updates for apps like Timesact, and the Onboarding rep explained the whole process to me and reassured me that our store and app will continue to function normally.

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C. As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake. Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.

Smile is very user friendly and is great for an affordable and easy to use Refer A Friend program. The customer service reps are amazing too! The live chat works great, and they let you know if anyone is online to help. Lisa specifically helped me solve a major issue in the matter of two responses. Thanks Lisa!!