Waffles & Honey Jewelry
United States
Reviews (5)
Horrible experience, first test went well but when I went to revert back to the initial prices it didn't revert everything maybe 1/4 of the store. I had to manually go in and switch the rest of the store. I however thought we were good to go to do a price increase since the test worked fine. Boy was I wrong, did the exact same thing I set up for my test and instead of a 15% increase it increased our prices by thousands of dollars. I don't even know what % increase it did. All you can do is email support and hope they get back to you, meanwhile our store needs to be correct. Ended up just doing a csv file to change the prices which is what I recommend vs using this app
Good customer service- bugs in the beginning but they were quick to help fix them. Havent had anyone submit a back in stock request yet so more info to come...
I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
Developer reply ·
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that. If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.
Had a few issues and the customer support team was amazing. Rachelle went above and beyond to help me. Thank you Rachelle!
Developer reply ·
Hello Waffles & Honey Jewelry, We are very sorry to hear about your experience. Upon seeing your review, we've checked and seen that the upgrade was done successfully. We've updated you about this and at the same time, we have addressed other concerns that you have. Our team has replied to you on the updates done and we look forward to your reply.
Aryan Sharma was super helpful during our chat fixed the issue I was having and knew exaclty what needed to be done
