Tubby Todd Bath Co.

Great product with a great support team.

The application is simple to use with tons of built in customizations. The support team works at lightening speed and Sebastian had a custom tweak in place for us within 30 minutes.

I will say that I don't find creating functions "supaeasy" BUT thankfully they have the best support team and they make everything possible for me - specifically Yuvraj!

We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.

Rebuy has been incredibly easy to use and hasn’t required any major dev work to achieve our cart and merchandising goals. What’s made an even bigger impact is the support - we’ve been lucky to work with such a dedicated CSM like Maria, who’s been instrumental in bringing ideas to life. I’ve shared inspiration from other brands I’d love to test on our store, and she, along with the launch team, consistently helps make those ideas a reality. We’re truly grateful for the partnership.

Arianne at Rivo support is very responsive and thorough - really appreciated her assistance!

Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!

Super easy to use, update, and gather amazing 0P data from. The team is really responsive, and pricing is very fair.

Very easy to use for both the customer and merchant. Plus, their support team is incredibly responsive and helpful (Thanks, Stuart!)

I worked with David on some report needs, and he was extremely helpful and continued to reach out to see if I needed any additional help. I appreciated the follow-up.

Fenix has been a great add to our site thus far. We changed a few different things at the same time and so it's tough to tell how much of our improved conversion might be attributable to Fenix, but one only has to believe that a small portion of it is in order for Fenix to be self-funding. The implementation and customer success team has been excellent to work with and has been quick in responding to any issues and helping us fine tune our settings. We had a number of customer complaints initially that packages were not arriving on time - the silver lining of the complaints was that it was clear that our customers were really looking at the delivery dates and valuing that as part of their shopping experience with us. And as we dug in with the Fenix team, we realized that the delays were not issues with their algorithm, but rather some variability in pick and pack timing at our warehouse. We were able to easily add some buffer time while we addressed those with our warehouse. It's a super easy solution to work with and the team has always available in the right time period (incl. ASAP for urgent issues) when we have questions or need help.

I don't normally write reviews but I felt compelled to write this review and call out Josh the Loox customer service representative I had the pleasure of working with. It took multiple calls to figure out the issue and Josh was so helpful and was invested in getting our ratings/reviews to appear on our Google Shopping page. In the end, it wasn't a Loox issue, and yet Josh continued to follow up to make sure the issue was resolved. GREAT CUSTOMER SUPPORT! Thanks again Josh!