Amberjack

I had an issue with my order and reached out to customer service for assistance. The representative was responsive, professional, and helpful throughout the process. They took the time to address my concerns and worked with me to find a resolution. I truly appreciate the prompt communication and effort to make things right.

terrible; almost no features whatsoever.

Able to do a lot of customization and help with a lot of nuances with my store. Customer service team (I worked with Manuel) was very informative and more importantly patient with all my questions!

So far has been a good experience. Good team and much more competitive pricing than Haus.

Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)

Fantastic app and incredible support team. They go above and beyond to help with any issues you have. Very responsive. Helped with our warehouse transition - without them it would have been a disaster!

Needed help with support to get things started but their support team was great - very helpful and responded quickly.

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros: + Return Portal UI is clean and works well + No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons + Fairly expensive for what is ultimately a pretty simple service + The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop + We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap) + Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.

Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.