RamenHeaven

Hi Ramen - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to see my emails yet? If you need any assistance with setting it up, I’m here to help. Thanks CTO-TikTok Shop Connector-SPL Update: Thank you for your feedback. We’d like to clarify that the issue regarding older TikTok orders syncing was thoroughly investigated and has already been resolved by our team. We connected with you multiple times to address this and confirmed that the app is currently functioning correctly on your store. We always take concerns seriously and make every effort to resolve them promptly. In this case, support was provided and the matter was successfully handled. If there are any new or outstanding concerns, we’re always available to assist. If your experience has improved since the resolution, we would appreciate you considering updating your review to reflect the current situation.

Thank you for your review. As we have explained it to you, by default the app filters the invalid GTIN values to avoid warnings from Google. The GTIN expression can be edited to allow such values - which we have done it by your request. You might have noticed the warnings of "Ambiguous GTINs" from Google appeared, as a result. As it is no longer an issue, we really appreciate if you can remove or update the review. Thank you for your continuous support and best regards.

Hi there! Just checking in as we've released full native translation/localization support for Recipe Kit now! Please reach out to our support team and we can enable it for your store and walk you through how to set it up :)

Thank you, RamenHeaven, for sharing your experience. We always strive to provide the best possible support and take all reports seriously. We'd like to clarify that our integration with the Pixel API is designed to utilize the consent event as intended by the platform. Any custom implementations built on top of that are beyond our responsibility and can sometimes lead to unexpected behavior. We did our best to assist you, including following up multiple times for specific information needed to reproduce the issue. Unfortunately, without that information, we were unable to proceed further. We remain available and committed to helping all our merchants and ensuring their needs are met in a professional manner. We hope this clarifies the situation, and we're always here to support our users.

Hi, We are sorry you did not feel the benefit of the app in a short period of 21 days running the ads with our app. During this short period our campaigns outperformed your existing campaigns and would have continued to generate even better results. About the feed - AdScale uploads our own set of products which do not interfere in anyway with your products - we mentioned this multiple times. In no case did we "destroy" your account and your products continued to run with no issues. Support has contacted you many times to explain the points you raised but you did not answer us. Please answer us so we can resolve this issue.

We apologize for the inconvenience you experienced. Please reach out to us directly, and we'll assist you in resolving the issue promptly. Your satisfaction is our top priority, and we're committed to making things right for you.

Thanks for your feedback, Please reach out to support, we have an open conversation and have requested examples to help resolve your queries. Nikki

Hi there, This is Keenan and I am one of the founder. We receive your 1-star review this morning and I want to send you this email to explain further about the points you raised in the review. 1. For the offers, those are additional services which are not included in pricing, these services are not implemented by our app, they are handled by our expert team which require manual works, these are extra steps too boost your performance in term of SEO, speed, traffic, ranking. We do not force anyone to pay for these services, it's totally up to customer's choices, and we don't make money from you store with these services. Our pricing has clearly described what benefit each plan provides. 2. For the "bad performance page checking", according to the chat with Krystal yesterday, we had explained that our app has improved your whole store speed. Some pages have heavier content/logic so they have worse performance comparing to other pages. To check them, user will need to check each pages individually by google page speed tools. It's not possible for any tool to list out every single page performance because: a,. Google doesn't allow any one to send 100 request at same time => Google server will block any app doing so. b, If we send request one by one, you have 168 pages, each pages take 5 minutes => it will need 840 minutes to finish loading our dashboard if we're doing so, that is not possible and no one will develop their app that way. Currently no app in the market can do that feature because it is technically just not possible. Other than that, I'm seeing your speed has improved a lot with our app, we're also working on your Technical SEO errors to help you gain higher SEO score,: Details can be found here: https://tinyurl.com/2buvxfmr 1 star review does not accurately reflect the quality of our company's products and services. This will not help other merchants have a more accurate view of Tapita's service quality I hope you can reconsider talking with us. Keenan