DickAtYourDoor
United States
Reviews (5)
I have been using this app for quite some time with great results. Unfortunately, it stopped updating the cart price to reflect the correct upsells amount. Issues happen, but they seem to have taken away any customer service options now and i can't fix anything. We have lost thousands of dollars worth of upsells already and there doesn't seem to be any fix. if they don't offer customer service or technical support anymore, there is ZERO REASON TO PURCHASE FROM THEM. RUN AWAY
Developer reply ·
Good morning First of all, I'm really sorry to trouble you. Sorry to get back to you so late as it is 7am in my time zone. Why isn't the app's add-on price brought into the order? I checked your store and found that the app's initialization code has been modified, and the modified app's code can only be loaded on the product page. This makes our app unable to manage your shopping cart. You can check our screenshots: https://cdn.shopify.com/s/files/1/0411/8639/4277/files/bbb.png?v=1657580938 In order to ensure that all the functions of the app work properly, our app needs to be loaded on all pages. Because the app needs to take over the checkout to calculate the correct price, now the app code is only loaded on the product page, so the price calculation must be wrong. I'm not sure whether our code is modified by you or by other app developers, you can find the modifyer by looking at the theme's modification record. I've just reworked our code so that the app file loads on every page. best wishes Ymq app
Great app! We have some special conditions people need to check since our product is a gag gift. We also get a lot of mis-entered info. This helps us reduce returned items/refunds and protects the business. They were super helpful via support in helping me get it set-up to the standards we need and were a pleasure to work with.
Love the options and ability to customize your own products. We have been searching the right app for a long time and even started hiring a developer to build it ourselves before we found this app, which knocked it out of the park in terms of functionality. No custom developer needed anymore as this app is perfect.
Developer reply ·
Hello friends from DickAtYourDoor! We sincerely appreciate you leaving this awesome rating for us on the Shopify app store! We're extremely glad our app has been useful to your store! We hope that your store is super-popular online! :-) - Melissa & The Product Options and Customizer Support Team
This app does everything you need. There is a small learning curve, but once you have it down, it's easy as pie. The best part of the app is the customer service. No matter what time of day you are working on something, if you run into a snag there is always someone there to help. Shout out specifically to Touqir. He has saved me probably 20 hours of work with is walk throughs. Definitely recommend this app.
I used this app to create custom text boxes for people to customize products and include handwritten notes, which greatly boost average order values. I had a little issue getting it to work with my theme and their support was absolutely amazing, being quick to respond and help me get it up and running exactly how I needed it.
