EVERLYCRAFTED
United Kingdom
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Reviews (5)
I’ve been using the DSers app for my dropshipping business, and I couldn’t be happier! Not only is the app intuitive and packed with great features, but the customer service is absolutely incredible. I had a few questions about using the app, and Fiona from the support team was amazing. She responded quickly, was super knowledgeable, and patiently walked me through everything I needed to know. It’s clear she genuinely cares about helping users. Her professionalism and friendly approach made a huge difference for me. DSers is an excellent choice for dropshipping, and having such outstanding support, especially from Fiona, makes it even better. Highly recommended!
Developer reply ·
Hi, Thank you for your amazing feedback! We’re thrilled to hear that DSers has been a great tool for your dropshipping business and that Fiona provided outstanding support. Our team is dedicated to making your experience as smooth and successful as possible! If you ever need further assistance, don’t hesitate to reach out again. DSers Team
The app is absolutely brilliant and does its job perfectly without costing you a fortune or draining your wallet, which is such a refreshing change. While there are a few minor teething issues that you might come across here and there, the customer support experience more than makes up for it. In particular, Jeff Avila from support went above and beyond to help resolve any problems I encountered quickly and efficiently.
Disappointing experience with this app and their support team. Despite upgrading, the variant functionality is completely broken. When I reached out to support, their solution was to have me upgrade AGAIN and then manually select every single variant individually - completely defeating the purpose of having filter options like tags and discount amounts in the first place. The support team seemed unwilling to properly investigate the actual issue and instead pushed for another paid upgrade as a "solution." This feels like a lazy response and poor customer service. The app should work as advertised after the initial upgrade, and the filtering system should function properly without requiring tedious manual selection. Save your money and look for alternatives. The app fails to deliver on its basic promises and the support team seems more interested in upselling than fixing problems.
Developer reply ·
Hi there, Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team. We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better. We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously. We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right. Best regards, Fordeer Team
Absolute Lifesaver for Product Variations! If you’re looking for an app to take your product customization to the next level, Avis Product Options is the one. This app has completely transformed how I present product variations on my Shopify store. The flexibility and design options are incredible – I can create anything from simple color swatches to complex custom fields, and it all looks seamless and professional. What really sets this app apart is the exceptional support team. Lucy and Aylin have been absolute stars! They’ve gone above and beyond to help me troubleshoot issues, and their responsiveness is unmatched. It’s rare to find such dedicated and knowledgeable support these days, and they’ve made the experience even better. The interface is user-friendly, and the customization options are endless. Whether you’re a beginner or an advanced user, this app is a breeze to work with. It’s saved me so much time and has allowed me to offer my customers a much better shopping experience. If you’re serious about making your product options stand out, don’t hesitate – Avis Product Options is worth every penny, and the support team is the cherry on top!
I’ve been using this app for a few weeks now, and it’s been a game-changer for my Shopify store. The ability to show customers an estimated delivery window based on location & vendor is a game-changer. What I love most is how customizable it is. I was able to tailor the delivery estimates to match my shipping policies and theme perfectly. The setup was straightforward, and the interface is intuitive, even for someone who isn’t tech-savvy. Overall, this app is a must-have for any Shopify store owner looking to enhance transparency and build trust with their customers. It’s worth every penny!
Developer reply ·
Thank you so much for your amazing review! 😊 We're thrilled to hear that the Estimated Delivery Date ETA app has been a game-changer for your store. 🚀 The ability to customize delivery estimates to match your shipping policies and theme is exactly what we aimed for, so it's great to know it’s working well for you! 💡 Transparency and trust are key, and we're happy to be part of that journey with you. Thanks again for your support – we're always here if you need anything! 📦✨
