BRECK + FOX
Canada
Reviews (10)
Awesome support, thank you Sunny!!
HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.
Developer reply ·
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Such an awesome app that adds a lot of value. The support team is incredible and super high value. Pierre helped with some custom coding and he works wonders. Thank you very much!
Amazing customer service, Julia was so helpful and went above and beyond! Totally recommend this app!
Literally best customer service I've ever used. They helped me implement custom code on the side, no problem! And they are super fast to respond.
Developer reply ·
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!
Fast and amazing customer service. They implemented custom coding on my theme right away to get me started.
Developer reply ·
Hi William, Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Emma Transcy by OneCommerce
Amazing customer service! Great product. Request some dev work to create more granular reporting on historical A/B tests!
Developer reply ·
Hey BRECK + FOX! Stoked to hear that you are enjoying OCU and that you've had amazing interactions with our support team. That makes our day. If you need anything please reach out! -Team Zipify
Excellent customer service! I love this app, definitely increases customer trust and overall conversion rates.
Great customer service! Customer service responds right away and the order sync was seamless. I like the aesthetic too.
Developer reply ·
Hello there! Thank you very much for sharing your valuable feedback on Parcel Panel with us. We will continue to provide better function and service to our customers like you.🤗 Should you need any other help, please do not hesitate to contact us on Live Chat. Best Regards, Lexie | Parcel Panel
Ruby was extremely helpful and got all of our concerns dealt with immediately. We are very pleased with the service!
Developer reply ·
Hi BRECK + FOX, Thank you so much for your review. We are glad to know that you like dropshipping with DSers. We strive to provide our users with high-quality service to answer all the questions for them. Please feel free to contact us if you need more help. Happy dropshipping with DSers! DSers Team
