The Stately Hound
United Kingdom
Reviews (7)
Very happy with the support received in setting up my banner with custom settings to work alongside my tracking provider
I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Developer reply ·
Hello, We're sorry you're having trouble with our app. We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team. In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app. I hope this helps Best, Ameya Bongale Product Manager, Subscriptions
Ashley was super helpful with setting up our funnels and thank you page - such great service. I can't wait to see what this app will do for our AOV!
Developer reply ·
Thank you for your great review and feedback🙏 Our support team is ready to help 24/7
Awesome support, so grateful to be provided with so much help within minutes of subscribing to the app. Definitely recommend - shout out to Yashvi for being awesome!
Developer reply ·
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth:)
This app is a game-changer and the customer service is above and beyond what I'd ever expected. Shout out to Lasandra for being SUPER HELPFUL!
Developer reply ·
Hello to our friends from The Stately Hound Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. Lasandra is our team's superstar and we are elated that she was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Lasandra, who we know will be delighted to read your comment. Tanu & The In Cart Upsell & Cross-Sell Support Team
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Developer reply ·
Hello to our friends from The Stately Hound Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team
Awesome app - Alina is a superstar! So grateful for her help with styling the app so that it fitted in with my branding!
Developer reply ·
We are so thrilled that Alina was there to help you with styling :). Thank you for the review!
