TheBlockZone
United Kingdom
Reviews (12)
10 out of 10 app. Support is always on spot!
The app is great and the customer support is very helpful. Hazel helped me with every question i had.
First of all: STELLAR customer service! The app’s team has been incredibly hands-on, guiding us through every step of the process to ensure we achieve the best possible results. While it took some trial and error to perfect our video setup (lighting, background, etc.), their dedicated support made all the difference. They were there every step of the way, helping us get the hang of it and guiding us to success. Now that we’ve found the right conditions, most of our 3D models come out amazing on the first try. Our products are highly visual and giving customers an interactive 3D model on the product page has been invaluable. The boost in conversion rates is clear, and we’re excited to roll this out to all our bestsellers moving forward. Thanks guys! You have a customer for life!
Substantial uplift in AOV and amazing customer service with custom theme layout & integration. Highly recommended.
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Good app, good support, resolved a UI change within an hour.
Developer reply ·
Hi there TheBlockZone, Thank you for taking the time to leave us this review! It is great that the app and support was able to give you what you needed to support your store. We are here to help anytime you need! The Product Options and Customizer support team
I was recommended the app by someone, installed it (admittedly, did not check pricing beforehand) and to my surprise it's 3x more expensive for Shopify Plus users while offering no additional features/benefits. On the principle of "if they can afford plus they can pay us more too". Immediately uninstalled. Correct me if I'm wrong and if there are actual additional features for Shopify Plus users which explain the 3x price increase.
Developer reply ·
Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.
Top app, does everything you want it to and more. The reason I'm writing the review though is for the excellent support, thank you!
DO NOT PAY FOR THIS APP. AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data. Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections. Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!
Developer reply ·
Hi TheBlockZone! Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience! We take this issue very seriously and have taken steps to ensure this doesn't happen again. We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store. Our dev team has been working on this during the last week. You can contact us to receive all the information regarding the missing FAQ data of your store! Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers. Waiting for feedback from your end. Warm regards, HelpCenter team
I'm honestly confused by the amount of positive reviews. Just to preface - the app does work. The support was incredibly quick to reply to my questions. The app was really easy to get up and running. This is the reason for the 3 stars instead of 1. However, how can you guys charge $59 to edit the email? That's just extortionate. Then once you pay that you realise you can't really customise the email unless you know how to use HTML. There is no dedicated builder or anything. So basically you're charging $59 per month for the "added functionality of building the email", but then you don't offer an email builder so the functionality isn't even there. I ended up just using Klaviyo instead (I already use Klaviyo for CRM and this function is free to add, offers more customisability and offers the possibility to build flows and more...). Not to mention it integrates very well with the theme out of the box with no editing necessary. So yes, 3 stars because it's easy to install, it works, and support is great. If it wasn't for this it would be a sold zero. I strongly recommend everyone just uses their Klaviyo account instead...
Developer reply ·
Thank you sincerely for your detailed feedback. We truly appreciate you taking the time to share both the positives and areas where we can improve, and we apologize if any part of your experience was less than ideal. It’s our goal to ensure every user feels fully supported and well-informed when using our app, and we’re sorry if the customization options or plan structure caused any frustration. We’re pleased to hear that our support team was able to respond quickly to your questions and that you found the app easy to set up and effective in functionality—these are core elements we work hard to deliver consistently for all our users. Regarding the cost of the plan with email customization, please allow us to clarify that this fee includes a variety of extra features beyond just email editing. This plan is designed to expand the app’s overall capabilities, offering valuable tools for businesses seeking advanced functionality. As for customization, while we provide an HTML and CSS option for users who are familiar with coding, this is entirely optional. The app is fully functional without any CSS knowledge; all primary settings and customizations are manageable directly within the app’s interface. And if you need any unique adjustments beyond what’s readily available, our support team is always here to help. We’re more than happy to make specific changes quickly to ensure the app meets your needs. Thank you once again for sharing your thoughts, and we’re glad you found value in the aspects of our app that worked well for you. Your feedback is invaluable, and we’re committed to continually improving to provide a better experience for all our users.
The app is great. However the reason for the review is the SPECTACULAR customer service response times. Honestly if all companies offered customer service at this level we would be one step closer to world peace. Shout out to Rasheem and Kevin!
Developer reply ·
Hello, friends at TheBlockZone WOW! Thank you for this amazing feedback! Here at In Cart Upsell, we pride ourselves on promptly helping our customers. We're happy to know that our Customer Heroes Rasheem and Kevin left such a positive impression of one of our company values. Happy Selling! -Jevon & The In Cart Upsell Support Team
Don't ask people to rate before using the app...that's why you get 1 star since I haven't even used it yet and you ask me to rate.
Please stop asking for a review in order to activate functions, come on guys, that's just ridiculous.
