Clothes Doctor
United Kingdom
Reviews (11)
ABsolutely outstanding app, especially the live chat customer support! Highly recommend!
Great CS Dear Clothes Doctor, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@tech-arms.io
Evelyn was super helpful!
Developer reply ·
Your kind message made our day. We’re glad Evelyn could be there for you and make your experience a positive one. From BOGOS team with love 💗
I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!
Developer reply ·
Thank you for taking the time to give us a review! We will make sure to pass along this positive feedback to Pete :)
Really useful data that was very helpful for understanding growth areas of our business.
Developer reply ·
We're thrilled to hear RetentionX has been helpful for understanding your business's growth areas. Thank you for sharing your experience with us!
Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!
Developer reply ·
We appreciate you taking the time to leave a review and a shout out to our valuable team members! - Ty Bailey | VP of Services
The customer service I experienced from Valentina was amazing - every point I struggled with they offered to fix and instantly. I am really impressed and will be recommending this app going forward!
Developer reply ·
Thank you so much for your kind words. We strive to provide the best possible support and service that we could offer and it's great to hear that Valentina was amazing. Our support team is always here and ready to assist you 24/7. All the best, Customer Success Team I Shop Circle
Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you
Developer reply ·
Thank you for the review! We are happy to hear that Challi was able to provide quick and effective support.
This is great in theory, but the plugin dashboard is glitchy and the customer service is very slow. We pay for a subscription but I'm still waiting for an intelligent response to an issue we raised nearly 3 weeks ago...can you guys help please? UPDATE: this problem has now been fixed and the plugin is working much better so I've updated my rating. It did take a long time though.
Developer reply ·
Dear Lucinda, So sorry this is happening for you! Unfortunately, right now we are getting a much higher volume of incoming requests which may result in a slight increase in time getting back to you. Rest assured that the members of our team are already looking into the issue & will get back to you once we have an update on this. Thank you very much for your patience.
