FRAHM Jacket
United Kingdom
Reviews (11)
swap's solution to cross border shipping solved so many problems that we had selling internationally. The big one is that it seamlessly helped customers clearly see if any duties & taxes were payable & how much they might be, which massively increased our US business. Secondly, swap handle all of the tax side of things, particularly in Europe, which gave us the confidence to market there more with less admin. They're also super helpful both during onboarding & once live.
Developer reply ·
We truly appreciate your loyalty over the past 3 years! It’s great to know our app continues to support your needs.
Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!
Developer reply ·
Sharing your stories with us is what we love most, Team. We will make sure to keep up the good work and become even better! 💪 In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. 🤗
The support is brilliant. Very quick to respond and solve any issues that you may have. Would recommend
Joshua was superb! Very helpful and informative. Helped me resolve a problem quickly and efficiently and he has excellent gif taste. Lovely chap :)
Developer reply ·
Why thank you for the high praise my friend! It was wonderful chatting today, return for quick help and sick gifs anytime, we have both in equal supply! 😎 Cheers, Joshua - Smile Team 🧙♂️
Great app, customers love it, it helps increase our sales and I recently contacted their customer service team directly and the service was brilliant.
I came here to leave a review out of sheer relief. I'd spent hours writing blog content for weeks of newsletters. Somehow an action on Shopify backend when 'hiding' them cleared all the content. I was desperate. Used Rewind (which I only added as app a few weeks ago) in seconds to reinstate them. MASSIVE PHEW. Worth every penny. Was almost in tears - all that work gone. Nearly!
Developer reply ·
Oh my gosh, that would have been awful! So glad to hear we were able to help out :)
To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.
Developer reply ·
We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at skosm@klarna.com. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/ We do hope this helps, and that you'll give the app another go.
Seemed great at first, then started doing our accounting and discovered over £10,000 of 'ghost' duplicate sales that were bumping up our revenue without it existing, and meaning we were sending too much tax to HMRC.
Developer reply ·
Thank you for your honest feedback. We’re sorry your experience with us wasn't what you expected and tried to reach out a few times to help. We have tried our best to be transparent about sales report issues and have provided documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. Over the last few years, we’ve worked directly with Shopify to resolve this issue and hope that a fix is coming soon.
I wanted an interactive product image, where customers could easily browse features, and I got it. Took a couple of hours and a quick request that was answered very well. Great customisation. Contrary to another review (which must be too old now) it DOES work on mobile.
Developer reply ·
Happy to help!
I tried this app because I need to show inc and ex VAT prices. It looks good, is customisable, and apart from a short time delay in appearing for the customer, does it's job very well. I have yet to use it long term. Whilst much easier to install than rivals I've used, it did at first change the design of my site, changing background colour and checkout. The developer was very helpful, making quick and simple adjustments that cured the issue with no fuss or issues for me once identified.
