The Foalyard

We have a a lot of Shopify Collective products and this app doesn't seem to consider that at all.

UPDATE after Shopify fix: Finally we are making some profit now, thank you. It would have been nice to sort the profits retrospectively though, or at least refund the Shopify fees for those orders we've lost money on. There is still an issue with UK suppliers that sell to both businesses and consumers, in which case they'll have the prices without VAT included and this is added at the checkout. Well, in those cases with Shopify Collective although our shop is setup to include taxes, the products from respective suppliers are imported without tax and that's what it is shown to our customers. In fact, somebody just bought a product from us today and we've only realised that the supplier don't include VAT as this is calculated at checkout on their website. Well, our customer paid for the order without VAT being included which resulted again in a loss for us (now we need to remove the supplier and products). So, although we had great progress, this still needs some work. --- UPDATE after 20 sales: Shopify Collective is gravely flawed for UK and European retailers, giving misleading margins that ultimately result in losses. The app defaults to treating supplier prices as excluding VAT even when those prices already include VAT. This was confirmed by a Shopify Support Advisor after I provided an example of a supplier product priced at £115 with a supposed 10% margin (£11.50 profit) - the price is clearly VAT-inclusive on the supplier’s website, yet Collective treats it as tax-exclusive: “The most important point is that Shopify Collective treats all B2B prices from suppliers as tax-exclusive, regardless of how the supplier lists prices on their own website. So, just as you calculated, when Collective imports the product at £115 (listed as excl. tax), it calculates your cost first (which is £115 minus your 10% margin, so £103.50). Then, it adds the 20% B2B VAT on top of that cost. This results in the £124.20 total cost to you, which, as you correctly identified, can lead to a loss if you sell the item at the £115 price.” I honestly do not know how this is even legal. Like many retailers, we offer a 10% newsletter-signup discount. All our chosen suppliers offer margins of 20% and above, so we assumed we were safe. In reality, we made a loss on every sale with a supposed margin below 28%, and even above that threshold the profit was marginal. To give a real-world example of a “positive” case: A £479.99 VAT-inclusive item from a supplier offering a 30% margin. Collective displayed: Retail £479.99 excl. tax (although the price already includes VAT), Cost £335.99 excl. tax, Profit £144.00. The customer used a 10% discount and paid £432. Shopify Payments fees were £13.64, giving us a payout of £418.36. However, Shopify Collective charged us £335.99 (their margin-calculated cost) plus 20% VAT (£67.20), debiting £403.19 to pay the supplier — leaving us with a profit of just £15.17 on a £432 order. Other sellers have reported the same issue, for example here: https://www.facebook.com/groups/490734433258832/posts/974975578168046/ Shopify Collective could be a great tool, and perhaps it works as intended in the US. But in the UK, where retail prices are VAT-inclusive, the current model is essentially unworkable — and borders on being a scam. --- INITIAL 3-star review: Interesting so far and I look forward to seeing results. I would like to see a few improvements (if anyone from Shopify is reading...): - The "excl. tax" is confusing as looking on the supplier website the same price is advertised to the public, including taxes. - It would be very useful to be able to sort products by Inventory during import (that's particularly important with large inventories). - Sorting by Retail price or Profit would be great too. - For suppliers with multiple margins, would be very useful to filter out products with margins below X amount. - The Recommendations on the Discovery page should exclude my existing Suppliers - also, would be good to be able to filter these by ratings

UPDATE: 10 days later I had a reply back although the person didn't know what the problem was. After highlighting that to them, someone else replied which didn't appear to know either but at least quoted Sara Nyrönen (Delivery Manager) in. Sara eventually replied and was very helpful. Essentially, we created a Klarna account ourselves before Shopify coming up with its own integration. Due to the integration, I believe that a second account was created automatically behind the scenes, but Klarna couldn't detect the correct one to use. Sara shared with us the correct Merchant ID which worked right away. Hopefully this will help somebody, both help desk and customers. PS. I don't know how it works now, 6 months later, but I believe the app should have at least a clear notification about this scenario and how to address it (e.g. raise a ticket with this specific request). INITIAL REVIEW Oct 2024: Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :( I have contacted merchant@klarna.com three days ago without an answer.

Sadly Shopify won't give us this as a built-in feature which is appalling but thankfully this Developer made it available for free which is great. Thank you very much! The app is simple and to the point. It could be improved with not displaying the text when stock is 0 as there is no point into hurrying people to buy out of stock variants. :)

I hoped it will make it easy to import reviews from Etsy, Trustpilot and eBay (and maybe Google Shopping and Amazon too if we needed) but all I can see is some unknown integrations (for us in the UK at least) or the possibility of doing it manually via CSV. I suppose Judge.me is more like a Trustpilot competitor and not really focussed enough on bringing in reviews from other platforms and marketplaces as well, despite the customer support insisting that thats their best feature. There is a way to read Etsy reviews as long as we also install the paid Shuttle app which we don't need as we do already integrate with Etsy via Shopify Marketplace Connect. In comparison, the Fera Product Reviews App makes it fairly easy to import the JSON file with reviews we download from Etsy. Fera also imports easily our reviews from Trustpilot and Google Shopping which Judge.me claim are covered by copyright. While for eBay and Amazon, despite the same copyright excuse, the Opinew Product Reviews App UGC can also import easily our reviews from these marketplaces. It is a shame though that none of these apps can do the job fully and properly. :( The Judge.me chat support person told me that we can import the reviews manually via CSV and do it easily with their AliExpress integration. But we're not interested in AliExpress at all while apps like this are meant to help towards automating things not doing manually. I can get ChatGPT to write for me the code for my own app and do it manually... This app is not for us at all and I'm frankly disappointed given the many positive reviews but I'm taking it that most people use it the same way we use Trustpilot.

Makes it easy to import reviews from Etsy and Trustpilot although it is a shame it doesn't verify those from Trustpilot despite the apparent established connection. A bigger bummer for us is that I hoped it will be easy to import eBay reviews too but the only way one can do that is to use some Chrome extension to export to a CSV (pay that as well if you have many), adjust that to Fera's CSV template and import then into the app. These reviews will most likely be unverified too. However, unlike the Opinew Product Reviews App UGC app, the backend is intuitive and the frontend widgets appear nicely designed and you don't get the unnecessary "powered by" clutter.

It is fairly easy to import reviews from eBay but I couldn't find a way to import these from Etsy and Trustpilot so I guess the app is unable or the feature is a hidden paid feature. The reviews widget design on the product page is poor and ugly. Trying this after trying the Fera.ai app didn't help as their backend is more intuitive and the frontend design is miles better without the unnecessary "powered by" on the customer reviews widget.

Reading some worrying reviews and too many without a reply, although most are positive. Only installed the app yesterday so this might not be the best feedback (I can always update). They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout. So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.

Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all. UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify. Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical. Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use. I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming... As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.

I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working. However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube. Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with: `Whoops! You're using an account that can't go here. Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK` The reference code is alway random and the error itself is not immediately helpful at all. I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public. I just needed Google Analytics set up...