The Alaska Frontier
United States
Reviews (5)
Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.
Awesome app, awesome service. Love that customer service is super fast and very helpful. One of the best review apps on the market. Definitely the way to go with judge.me
Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.
Developer reply ·
We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything! Cheers - Bradley from Lucky Orange
Very impressed with this app and Leo the owner. Had a couple of questions that needed to be answered and he was there to answer them. Love the live chat support - well worth the cost of the app, in case if something goes wrong in the future. Also he's willing to take feedback to make his app better. I like that he is proactive and willing to adapt to the market. I looked at other booking apps and most will do similar things but this one is actually well laid out, has a good user experience on both the backend (admin) and the front end (customer). I spent a couple of hours looking through booking apps and landed on a couple but this one comes out way ahead of the others. Plus you can't really beat the price which was also another factor we looked at. Other booking apps want to take a % of sales, or have other confusing costs. This is just a straight cost. I'm also looking forward to the SMS text reminder feature and hope that it does get developed and comes out in the near future!
Incredible customer service. Needed help and got it immediately (less than 1 minute) via their chat. Looking forward to using this app. We used to use one that increased their prices too much and for what we needed it wasn't worth it. This app though looks promising and can't wait to use it for our store.
