Ginger and Bear
Singapore
Reviews (7)
It's a wonder how this app got so many positive ratings. I had to uninstall the app, and I asked helpdesk if there is any codes to uninstall before deleting the app. She said no, and asked me to go ahead to delete the app. I later found remnant liquid codes. Approached helpdesk for clarification. Reaction I got was, "oh just go ahead to delete the liquid file too". Such casual attitude in answering customer queries. What if I am not tech savvy? Is there any other files or code in other files that need deleting? With such careless attitude, it might be good to think twice about this app.
The service at Smile.io continues to impress. Every single time. This time is no different. Erin took the time to understand the question and provided the solution. My issue has been fixed over one conversation. Don't get that everywhere.
Developer reply ·
It's our pleasure! Thank YOU for taking the time to leave us a review - it means so very much 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
We have Judge.me installed for more than 2 years. Assistance continues to be easily accessible, and help rendered is sincere in solving the issues for us. Keep up the good work, guys!
We have Appstle installed for about a year now. Assistance has been prompt in helping us configure the app as well as fix little issues we come across.. Today again, Jackson offered his prompt service and patient understanding. Keep up the good work, guys!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Had some issues showing the calendar. Leo was very prompt in rectifying the issue. Very proficient in what he does and was able to come down to a level understood by ordinary computer users like me. Thanks, Leo!
This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan. [Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.
Developer reply ·
Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.
The App is straight forward and so easy to setup and use. Support from the team is prompt and professional! Recommended!