Starpil Wax
United States
Reviews (8)
Emma was great and the setup was super easy! The app is brand new for us but gives us everything we needed and set up in seconds.
We experienced something similar to another merchant where OrderLogic wasn't working for us. We contacted support who was very nice, however they were only able to blame the app not working for us on another app. This app is good when working properly, however it's not working for us anymore
Developer reply ·
Sorry to hear that you ran into issues after many years with OrderLogic. It's true that other 3rd party apps can conflict with OrderLogic from time to time by sending the customer directly to checkout despite the efforts of OrderLogic or other apps to create restrictions. The best we can do in that case is determine the conflict and try to work with the other app vendors, but that is often a very slow and ineffective process. We're currently investigating a new approach that would be more resilient with regards to 3rd party applications that we hope to roll out in the near future.
Smile has always been so flexible for us and allowed us to build the best plan around our needs. The functionality of Smile has also always met our needs and helped us to increase our CVR. We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.
Developer reply ·
Welcome back and thanks for leaving a review! Don't hesitate to reach out if you have any further questions. We're always here when you need us! Smile Team ✨
Amazing App, no other like it . Every shopify store owners dream. It have take control of the customer experience again when it comes to post sale delivery issues. Over a positive experience to our stores.
I needed help setting up the app and the customer support was amazing! Shiro helped from start to finish very quickly. My experience has been great.
Developer reply ·
Hi Saul, My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io Regards, Kelly Transcy by OneCommerce
The app itself is not hard to set up and there are plenty of help articles along the way to guide you. If you have any trouble with assets appearing on the store, the Rise team is very responsive and great at following up until the problem is solved
Developer reply ·
Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
Fast and quick support even when the chat said to expect a few hours. We were having an issue with our slide-out cart drawer not popping out and items not being added to cart, so you can imagine we were pretty stressed and hoping to resolve the problem as quickly as possible. I'm thankful and very pleased to say the resolve time took less than 24 hours and our site is back to being fully functional!
Developer reply ·
Hey Starpil Wax! Happy to hear that our support team was prompt and helpful in answering your questions and fixing the slide-out cart issue. Thanks for the great review. If anything comes up, please reach out. -Team Zipify
We decided switch to ShipHero with the main goal of consolidating Inventory Management, Scan & Pack and Shipping into just one tool. We are very pleased with the results so far as ShipHero has positively impacted our productivity and inventory accuracy. With that said, The most value I have gotten from the switch has been their customer support, Mike was great getting us started during the onboarding process and Cathy is always there for us with outstanding support and availability. Thank you guys!
Developer reply ·
Wow! Thank you so much for leaving an amazing review, and for shouting out two of our heroes, Mike and Cathy! We agree, they are pretty super. We're so glad that you're already seeing benefits and value with ShipHero and we look forward to continuing to work with you.
