DFTBA
United States
Reviews (5)
Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.
Developer reply ·
Thanks so much, DFTBA team! We’re happy to hear Gorgias is helping you deliver great service and stay on top of your KPIs. Our Support team is always here if you need help with anything, and we truly appreciate the shoutout!
ShipHero has been an excellent next step for us as our company rapidly grows. Most notably, the customer service they provide is top-notch. Brett Oliveira, Mike Azimi, and Cathy Galvis all were fast to respond and incredibly helpful throughout the whole process. Migrating to this app was a big task and they made it easy and painless! Even after just a few weeks, we're already starting to see huge benefits from using ShipHero and are looking forward to growing even more with ShipHero's help!
Developer reply ·
Thank you for leaving such a wonderful review - and for calling out Brett, Mike and Cathy! We agree that they're pretty super! We hope that our partnership together brings you continued success and can't wait to see what your business does next.
This has saved us SO much time in having to manually fix bad addresses that come through and has drastically cut down on the amount of returned undeliverable packages we received. Really robust & customizable features. Awesome.
We've had issues with the app itself, but the customer service is TOP NOTCH! I had to do a major update this week migrating over 2000 customers to a new subscription. Javaughn and Sukhman worked with me all day and night to get the update done on time. They answered all of my questions quickly and did everything they could to make sure we got what we needed as fast as possible. They were upfront about any limitations and found me a working solution. I could not be happier with the experience of working with these two!
We are absolutely LOVING this app. We've had it installed for 2 weeks and have gotten over $2500 in upsells. AMAZING customer service, and super intuitive to use. The only thing it needs is more comprehensive analytics, but I have been assured by customer support that they are working on that. Definitely worth every penny!
