← Merchants

Rebooters

United Kingdom

Reviews (7)

★★★★★
Shopify

Have to say Mike is such a nice person, very helpful and supportive, Thank you

Developer reply ·

We're extremely sorry about that. The server crashed for a few hours when you tried entering it. We immediately booted the server back up. Please email us at aatg (at) designful.ca right away and we will make this up to you. We tried finding your email to send you an apology letter but we cannot find it, so please us at "aatg (a t) designful.ca"

on SEO HERO: AI Audit Tool · About 11 hours using the app
★★★★★
Shopify

Worst app i have ever installed, too many problems, they constantly tell you the technicians are on it but been going on for months and now because i questioned them about issues and when will resolve them they have done something to the app on our store to cause more issues, stay away.

Developer reply ·

Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.

on SEOLab: All in #1 SEO & AEO · 3 months using the app
★★★★★
Shopify

Be very careful of these lot, i come to the conclusion they deliberately made this app difficult and with problems so that you pay them to help you and it is there job to help clients with issues but they don't, if you tell them an issue they give you basic reply to tell you go do it yourself, so then they can prey on you to pay them, eventually a clients might ask for them to help and they say you have to pay and send you a huge price from 100's to thousand of dollars, it does seem suspicious of a scam this company. not genuine people.

on CedCommerce Amazon Channel · 5 months using the app
★★★★★
Shopify

Great app, Thank you 5*****

on Store Protection & Bot Blocker · About 13 hours using the app
★★★★★
Shopify

Great Service from Hem, Really Appreciate it.

on eBay Integration ‑ DPL · About 2 months using the app
★★★★★
Shopify

Great Service from Hem, thank you so much.

on Etsy Integration ‑ DPL · About 2 months using the app
★★★★★
Shopify

This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.

Developer reply ·

I’m really sorry you had to wait 1 hour before we could begin helping you. As soon as we saw your request, we started unenrolling your account. It must have been frustrating when our support team was offline during that time. We are currently hiring more support members to fix this issue asap.

on Chargeback: Auto Prevention · 3 months using the app