KRE Prime

Great support experience. Chette helped me find the root cause and provided a clear solution.

If I could leave zero stars, I would. The problem is not just the support; it's the app itself. I've spent weeks dealing with Marketplace Connect issues that continue to impact my business, sales channels, and ability to operate effectively. Even after extensive troubleshooting, product cleanup, variant cleanup, and countless hours of my own time, the issues remain unresolved. What's most frustrating is that the app appears to struggle with stale data, outdated mappings, synchronization issues, and lingering references to products or variants that no longer exist. In today's technology environment, I would expect a Shopify-supported marketplace integration to have better tools for clearing old data, refreshing mappings, rebuilding catalogs, and identifying synchronization conflicts. Other platforms and applications offer these capabilities, so it's difficult to understand why Marketplace Connect continues to struggle with them. Unfortunately, the support experience has made the situation even worse. Instead of receiving meaningful assistance, I've spent weeks being sent in circles, answering the same questions repeatedly, and receiving little to no actionable guidance. Only one support representative appeared knowledgeable and genuinely interested in helping solve the problem. Everyone else seemed focused on repeating troubleshooting steps rather than driving the case toward a resolution. As a small business owner, this is not a minor inconvenience. I have lost valuable time, delayed marketing campaigns, delayed marketplace growth, and experienced a significant impact on my ability to generate sales. Every day these issues remain unresolved affects my business. What is especially disappointing is that Shopify actively promotes this app and associates it with its platform. As a merchant, I expect better reliability, better escalation procedures, better communication, and better technical support. Instead, I've been left managing the problem largely on my own. The app needs significant improvement. The support organization needs significant improvement. More importantly, merchants need real solutions, not endless loops of questions and unresolved tickets.

Overall the application has been great. There are issues here and there but that's expected with most applications. Updated: I have been having a lot of issues with the app upload function. I appreciate Mohd. Shadab Khan helps and support with this issue. Thank you, Overall, my experience with CedCommerce Amazon Channel has been mixed. The application itself can be good, but it's very inconsistent, especially when uploading products. The process of uploading products has been frustrating due to this inconsistency. Initially, I hired the team behind the application to help me upload and manage my products on Amazon. At first, they provided great customer service with good communication, which was the main reason I started using their services. However, over time, their service quality has declined significantly. It has become incredibly difficult to get in touch with anyone for assistance or support. The lack of responsiveness and deteriorating service quality have made it nearly impossible to rely on them for help. Considering the current state of their service, I am contemplating switching to a different application for my Amazon needs. The decline in customer service and support availability has made it challenging to continue using CedCommerce Amazon Channel effectively.

I am baffled by the application developer's request for an additional $299 to fix a problem with their application. Given that I have already paid $190 for its use, this demand seems unjust. The issue of the application incorrectly flagging non-duplicate SKUs as duplicates is something they should address. While the application fulfills its basic functions, there are still bugs and issues that require resolution.

The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.

The app works fine but I had to uninstalled because I stop selling on TikTok shop. I uninstall the app 5 months ago and they are still charging me. I have emailed them a few time and they are still charging me. I want my money back. Thank you

I'm extremely disappointed in the TikTok Shop app. I was excited when the app first came out. it's seem to be working for the first month or so, it's was great but it worked. Now, I'm uninstalling the app because it's not working and I can't get any support. I can't sync my products, inventories from Shopify to TikTok shop and I can't sync my order from TikTok shop to Shopify. It's has been a nightmare, so I will be going back to the previously app I was using. I have submitted over 10 support tickets and receive zero support. They closed the tickets and gave me the running around respond, like AI. Having zero customer support for an unstable app is the worst.