truemorrow
Germany
Reviews (10)
Couldn't fully test yet but support is already really good. Thanks!
Very disappointing. App doesn't work at all (widget not showing up in shop) and sadly no response by the app/development team despite many support requests throughout the last week. We probably lost hundreds of interested customers' contacts due to that...
disables cart slider (redirects checkout to /cart page first) which leads to lower conversion rate (one more click and page load time to complete purchase) for ALL orders, even if only regular products are part of the shopping cart. If this cannot be avoid at all for "variant option products", at least it shouldn't happen for all other orders, too.
Developer reply ·
Sorry about that Matthias. We have a setting that will leave the add-to-cart functionality alone. This is only compatible if you are only using Shopify Options. If you are using our virtual options then our app needs to get sent to the cart page after you click add to cart to ensure that our data is saved correctly. To my knowledge, all product options apps will have the same issue. I sent you an email to get some more information from you. Email me back there and we can discuss this more. Jon Relentless Apps
The team is really nice, reactive and seems to be working hard. However, we sadly still keep getting the same months-old bugs and problems over and over again, with customers complaining regularly and/or (worse!) even aborting their purchase because of trust issues and visual confusion, e.g. overlapping cart elements etc. Moreover, it's not possible to define rule priorities or more complex triggers (e.g. combining AND/OR conditions), which is a must if you want to give your customers meaningful cross-sell recommendations.
Developer reply ·
Hello, friends at Truemorrow Thank you for your feedback. We understand your frustration with this rare issue and can assure you that we're working around the clock to resolve this. Again, we're very sorry for the inconvenience this has caused you. Our primary objective is to ensure that our customers get added value to their store's when using our app. Once again, I must extend our sincere apology for the negative experience. We do our best to increase the service quality of our app and services daily and look forward to resolving this issue very soon. Here to help, and very sorry you experienced this. Jevon & The In Cart Upsell Team
We didn't have enough time yet to test thoroughly, but so far the functionality looks great and support has been amazing. The only thing I'd like to have added (for now) is to be able to not only set the "featured" image for collection page previews, but also a second one that will be shown as a preview e.g. when hovering. Right now this is always the overall second image, which sometimes is the first variant's specific image and/or not always meant to be shown as a featured preview for the overall product.
we still have to test the app a bit more (as it can be quite pricey and still has to proof and improve its ROI, at least in our circumstances) and might have to update the rating later. But what I can already say that their support is amazing. Thanks a lot Keren & team, I hope we can continue the good collaboration and mutual support in the next few months and maybe years.
Developer reply ·
Thank you very much for this 5-stars review and for the important feedback 🙏 Enjoy your Gift Card and Loyalty Program, we're always here to help.
I couldn't fully test the app yet and actually think a few things during setup are a bit confusing or at least not extremely efficient (design templates would be helpful, also easier setup of multiple entry points for the campaign, a few other things). But the team's support is extremely helpful (thanks Char!) and can probably help to overcome any obstacle that one might face. Good job!
Developer reply ·
Thanks for your review! We're constantly working to improve and appreciate your feedback very much. Please let us know if there's anything else we can do to help!
Really good app with great support by the entire team (thanks Genesis, Linh, Lam, Sami, Maksim etc.) Highly recommended!
a few things didn't work as expected from the start, but Henry is doing a great job fixing and implementing new things quickly. keep up the good work!
Looks pretty good and powerful, but some basic features are missing for me. E.g. to deactivate the ATC popup when it is not needed (or in our case: not yet possible to configure it well enough according to our demans, e.g. set specific recommended products, allow customers to add products to cart with one click from the popup etc) Thanks for your valuable feedback :). About the Recommended products, we're following the Shopify algorithm currently, it's great to customize customer-self. Happy to see you again!
