Stimara
United States
Reviews (9)
Works great and has fantastic responsive support would recommend.
The 4 stars is for the app (THE CUSTOMER SERVICE EXPERIENCE WAS 5+ STARS). Jacinda was professional, friendly, and patient. I had difficulties understanding how to make changes and not only was the time taken to understand my problem, but also being empathetic with the frustration I was having with what seemed like something that should be an easy fix. I was provided with instructions, suggestions, and a step by step guide which made it easy to follow along and find the solution that I needed to make today (or in the future). 100% wish my CS experiences for all ecommerce troubleshooting are as great as this one.
Developer reply ·
Thank you so much for your thoughtful and detailed feedback! 😊 We’re incredibly happy to hear that Jacinda provided such a supportive and empathetic experience. It means a lot to know she took the time to truly understand your concerns and walk you through everything with care and clarity. We’re always aiming to make things easier and less frustrating, and it’s wonderful to hear that the step-by-step guidance helped you get to the solution you needed. We’ll be sure to share your kind words with Jacinda, she’ll be thrilled! Thank you again for your honesty and for highlighting both your app and support experience, we’re grateful to have you with us! 💛
Support provides good assistance - though hopefully in the future there will be more user-enabled changes versus having to have support write in code for updates. Still great that they're able to address what we've needed thus far. Rating 5 as there's no half point system (would rate 4.5 at the moment if possible)
Straightforward and clean addition to your store. On top of that though, support is thorough, helpful, professional, friendly, and genuinely assists to solve any queries you may have. Service is the main component in setting businesses, both large and small, apart. 100% recommend.
Rakib at support is great! He answered all of my questions, some of which were very technical, and in general was a great sport. The app has great functionality and we're excited to start selling through it soon.
Super neat features and super helpful support! I spoke with Mael for well over an hour and he fielded all my questions like a champ - especially since I don't know what I'm doing. Would highly recommend!
The app is easy to use and the support, specifically Jade, is very helpful.
Developer reply ·
Thanks for leaving a review! We agree that Jade is indeed helpful 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
