Importatoy
South Africa
Reviews (7)
Fixed up my issues. Hopefully they wont happen again.
Really struggling with app support. Its been a few days now and the app does not work. I receive messages that the team is on holiday - how can a holiday be more important than our businesses which we need to run? Nothing works on this app, the app is slow and doesnt function. The basic functionality of pre-ordering was not tested end to end.
Very poor marketing app! There is no technical support whatsoever over the weekends. I created an email for a one hour sale and the mails have not been sent out and I cannot cancel the emails either. I cannot afford this to be sent out after the sale is over. This is the second time this is happening in 2023. The email templates are ugly and needs a lot of work.
App doesnt work well. If their support team fixes up one thing, there is always something else that breaks. I haven't been able to use this app for what it was meant to do even though I have been paying $39 every month for the past few months. Whenever I set up a new offer there is always an issue: fraudulent orders being created, quantities not adjusted correctly are some of the issues experienced. Their previous version worked better, this new version not designed or tested properly. I cannot be testing the app for them.
Developer reply ·
Hi Importatoy, I'm sorry for the unhappy experience that you encountered while using our app! Our support agent, David would like to arrange a call meeting to solve all the things you have encountered at once. However, we have not received your response on that yet. Our team is looking forward to your response soon! Just let me know your idea via our live chat system.
App stacked discounts, resulting in selling products at a loss. The app doesnt work - DO NOT take the risk and install. Does not work as it was meant to.
Developer reply ·
Hi there After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again. It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you. I apologize deeply for the trouble this caused you. Best regards John
Does not work. App should work since installation. It is risky to have a coming soon product that is available for sale.
Developer reply ·
We contacted the merchant 3 minutes after the review was left. We offered support and extension of the free trial period. The problem can be easily resolved and our team is always fast in resolving this kind of critical issues. Please update your review as we tried our best to help you.
Very poor service from the support team. The deals app does not work. I have been having numerous problems with this app over the past few months. Instead of a 12% discount, my store is discounted 36% and i cannot fix it until the support team looks at it. I dont recommend this app to anyone - its bad for business and reputation. 1 star is too good, they should have 0 stars.
Developer reply ·
Thank you for contacting our support team about your issues earlier. I'm glad we were able to resolve this for you. Please reach out to us if you need anything else at all and we'd be happy to help!
