PreCom ‑ coming soon preorders

Using "coming soon" feature somehow turned on the "sell when product is out of stock" option on my listings, costing me a lot of credit card fees and frustrated customers when I had to refund the orders, since I sell one-off items. This happened on two of my product drops.

Support is horrible. They will never respond to support requests. I think they just leave this app up without updating it. Stop gaslighting as well. We opened a support ticket through the application, and also sent an email directly to your support email you list on the application page.

Strongly recommend this app for the coming soon button however the pre order element, has been devastating- it places orders on hold within Shopify with no clear built in feature to remove them - we had to build a custom flow which i believe is only on shopify plus, and does not sync inventory - we have had thousands of orders now oversold due to this app, please proceed with caution on the pre order element, like i said the coming soon button works excellent - the pre- order element, I strongly suggest being very careful.

The customer service team is very helpful, I highly recommend this app, it works very well and if you want to customize it , they are open to assist on this.

We've been using PreCom and their pre-order app for 3 years. Every time we've installed it (we only use for 2-3 week long pre-order campaigns) we're impressed at the stability of the app and how it integrates. Most importantly, though, we're consistently impressed at how Magda and Adam (and the rest of Gravity) are always on their game and super quick to get any problem sorted. For what they do, these guys are the best.

Really great customer service, we had some issues to start with and some customisation requests - Magda helped us with everything. Now everything runs smoothly. Very happy with this app.

would not recommend. When coming soon is turned on with the date set it works on website but customers can still purchase via the shop app. It ended up being a complete nightmare during my last product launch as the date and time were set to be removed on launch time, but it still showed up not allowing about half the visitors to the site to purchase because the coming soon wouldn't go away. Even after I turned the app completely off on my website it still wouldn't go away.

Easy to start with, not using the pre-order functionality yet, only the coming soon feature which does exactly what we need. There were some minor alignment issues, which were swiftly and adequatly handled by support.

We found a pretty big flaw in this app, making it surprisingly easy to bypass (ie you could as a visitor buy products before release date with a few simple html hacks) HOWEVER when we made the app developer aware, they fixed this bug. Great work.

The program does work but the huge problem is when you put an item to "coming soon" the program automatically puts the item "inventory not tracked" This caused a HUGE issue because on other sales channels it didnt show up as "sold out" or "coming soon" BUT allowed them to BUY IT! We sold 400! of something because they were able to purchase it via a different sales channel. This was VERY BAD. The program should NOT automatically set the item to "not track inventory."

This app is so handy! It worked right away even with our very custom theme and the couple styling changes I needed were taken care of by support in a matter of hours.

I have been using this app for a while now and really like the simplicity of it, it's very easy to use. The support is fantastic.

So helpful and quick to respond! love the app and it does exactly what it says it does. The developer even helped with customization

I used this app to help me launch enrolment for Courses on a certain day which works perfectly, but what I was most impressed with was the customer service. I had an issue in that one of my collection pages had been created by Pagefly and the app didn't work on that page - I am in the UK and was working on it at 8 in the morning so was not expecting a reply for some hours (not sure where they are based) but within minutes I had a reply and within 30 mins the app was working perfectly!

The support was very fast and they solved my problem within 24 hours. Impressed by the support. Thanks

This app is great if you have preorder items. The support is very fast, and they solve my issues on a non-business day. I tried a few other apps from the store and this one is the best.

There is no longer any need for me to stay awake and manually operate the product, even if the product's global launch time is midnight. The product will be launched automatically with a simple operation. The fact that it can be specified for each variant, so that only one new color can be released, etc., is wonderful. The support when I have a problem is also excellent.

Great Customer Service, fast and reliable. We had some questions and concerns and they were answered quickly and the issue was already resolved when doing so. Gives our customers a chance to see what's coming in. Would definitely recommend!

Amazing customer service. We had certain problems that they solved in less than 24 hours. Now it works perfect.

I have a question before installing this app. Is the 'coming-soon' label pre-set or can this be changed to anything I want it to be, within reason?

I have tried EVERY other pre-order app, literally, and they all seem to have functionality issues (either quite buggy, slow, or they didn't have the capability to do everything I needed - which is actually not much). This app is simple but it fulfils it's purpose and works seamlessly, I had everything set up within 5 minutes.

Great support from the team The customisable fields helped make it clear to customers that our pre order was deliverable by a certain date and cut down on customer comms

This app was super easy to install, and when I faced a couple of small issues getting it aligned with our site, the developers were very easy to contact and they solved the problems within hours. We were able to collect over 50 pre-orders while a product was temporarily out of stock. Problem solved! Highly recommended.

Exactly what I wanted. An app to change a product page into a coming soon page. I could not find any other app that did this (most are full on page building apps). Additionally, I had a question and the support team answered right away with a thorough reply that helped me resolve my issue. Highly recommend.

The app works seamlessly. Support is quick, friendly, and professional, even when the request is slightly outside of the box.

Does not work. App should work since installation. It is risky to have a coming soon product that is available for sale.

exactly what I needed as someone who does "restocks"-my customers love that they can preview whats coming and see when it will launch/be available

This app and the support team are both great. Easy to use and the support team is very fast and professional. I definitely recommend this app.

Been awesome so far! Support has also been very responsive at handling any tweaks that I have requested to be made to ensure the app performs just how we need it on our store! Worth it!

I was nervous since the UI seemed a little dated and basic and took awhile to make updates, but holy cow it worked perfectly! This let everyone preview my new releases and purchase them at the set time. Huge lifesaver for me.

Updated review. I had a problem getting hold of the developer. Turns out my emails went to spam. Once I got back in contact, they quickly corrected the issue I had with the way this App was interacting with another App. So far, so good and I am happy with the product in managing my pre-orders as well as the customer service.

went with this company as they are uk based and hence we thought any support would be better timewise for us and sure enough response with initial set up was quick and the adjustment needed to work with our theme was done straight away, what more can you say, also good price.

The app is pretty good! It takes a little bit to save any changes in the app but it works well! I would recommend!

Got some great and fast help. The app really helped us to show customers products which are about to be released. Have increased sales a lot, before products were not visible at all. The team also helped me to add some data to the labels. Good price as well!

This App does exactly what I needed. Thanks for the great customer support too. My "coming soon" products wouldn't display at first on my home page and support team was able to fix right away.

This app worked fairly well in our system but there were some very obvious issues. The app doesn't track orders in anyway after the sale. So there is Zero ways to tag or track the order afterwards. After running the app for many months we had to uninstall and find something that had tagging and tracking included. When we asked for support the developer asked us to change our review before he would help. Thanks, no thanks

The app did exactly what I needed it to do and the customer service was top notch, they responded quickly and directly even on a Sunday afternoon, can't ask for more than that, very pleased with the support and the results

It is easy to set up. And I had a minor problem with the display of the Pre-Order button. The customer service was excellent. Help us to sort it out straight away, really recommended.

Simple and effective! It does one thing, and it does it well. I'd like to see the option for images or even font control, but out of the box it did exactly what i needed within minutes.

Can't say enough good things about this app and the lightning fast support. This app saves countless hours of updating product description for those items not yet available in stock. A flick of the switch is all it takes. The Support Team responded quickly and were flexible to my revisions - Thanks Adam! Highly recommend

Works really well for both pre-sale and coming soon items and stood up to some real pressure on the recent LRSD promotion where a lot of items came online just at the right time. Any questions are promptly answered by the support team, even on Sundays. Highly recommended and really good vfm.

I installed this app to take pre-orders and mark some products with Coming Soon labels. Most of my site was built using PageFly page builder. I tried a number of apps for this purpose and none worked with PageFly. This app was easy to install, worked with most of my PageFly pages immediately and for those that did not, their tech support team fixed the implementation in a couple of days. The app is very easy to use. I'm extremely happy with it. Giving only 4 stars for now because I haven't been able to test it much with live orders yet. Definitely recommend.

This was the only app I found that allowed me to easily add "coming soon" to a selection of products. Easy to figure out and use. Developer responds quickly with questions and issues.

Found this app really useful as I was setting up my range. Very simple to use. Would recommend.

I would really recommend this app! Very cost-effective and Customer Service is 5/5 for being very helpful on assisting you on your store setup/concerns. We hope there will be an option to update the products via a excel or .csv file in the near future, so that when you have hundreds of products for pre-orders, it would be more efficient to update the dates and status on a .csv file - download then upload again for changes. Other than that, this app is amazing and worth it!

This app is great!! sooo easy to use and does exactly what I need it to would definitely recommend it!

So far I have only used it for Pre- Orders. Very easy to use, simple app - does just what it says it will.

Great app that works both on a product and variant level!! Also, great customer service - would highly recommend.

I use this app every month to allow customers to preview upcoming products and it's been the best marketing tool for me! I also recently needed some help customizing the buttons and the team went WAY above and beyond to help me make it happen. Can't recommend them enough—so happy with this app!

Worked right away, I did not have to chat with or need support. Reasonably priced as well. I would recommend it! and would use it again in other stores.

INCREDIBLE customer service and the app is working as it should! The only thing I wish this app has is, being able to set different release dates for different versions of the same product.

Initially had issues with getting the app to work - but it was up and running pretty quickly and does exactly what it says - a bit expensive - but worth it to showcase our holiday products ahead of season to start generating interest. Support team is prompt and friendly. For the price - I think the actual app is a little bare bones aesthetically speaking - but again - it does what it says.

Great product, easy to use and implement, excellent support with quick responses to any tickets! Highly recommend!

So far so good! I'm in the trial period, but will use CS to get around Shopify displaying "Sold Out" for 'coming soon' products with 0 stock. The automation of the "Coming Soon" graphic and "available at..." features will save us time and hassle. Also, Adam did a quick fix to re-locate the "Pre-Order product" messages in our shopping cart. Thanks!

Surprisingly the only app available with this functionality. Works great, when we needed an added feature the support team was quick and accommodating.

I have been using this app for a month now. We had an issue were the coming soon button wasn't showing up. I reached out to support and the issue was fixed almost immediately. The problem was with the CSS in our theme. Would recommend trying it out.

*ISSUE FIXED! Very fast and good support. I was at first unable to uninstall. Code left overwriting default Add to Cart buttons and available variants. Needed to fix asap. Emailed and support called back with minutes and logged into my admin and fixed my site. Very happy thanks a lot. I need a preorder app which allows me to choose specific variants within a product and that is why I had to uninstall this application.

Excellent service. Needed some minor tweaks regarding customisation and this was actioned quickly and professionally. Very happy customer!!

Great app, super fast online help and fixed my complicated request in 1 day. Highly recommended.

Excellent and fast customer service any time I've needed them. Thank you! Love the app.

Very useful tool indeed! Fast and quick, easy solution for displaying upcoming products. Tech support was fast and friendly and have gone an extra mile in making sure everything fits in with our site aesthetically too!

It works as expected, really useful when you want to show upcoming products. Tech support was very friendly too