Retropilot
Australia
Reviews (5)
This app saves an epic amount of time. I have been copying and pasting for years! The customer service is world class too.
Developer reply ·
Thanks, appreciate that. We work hard to provide great support.
Shopify normally arranges checkout options by price, with the lowest shipping option first. This is very problematic if you offer something like "Local Pickup - Free", as this will appear as the default option. Naturally, customers will select this option first and often without checking. You then have to deal with chasing them up for extra shipping costs, and dealing with their confusion and frustration. This app allows you to select which shipping option should appear first or last. All you need to do is type in exactly how the shipping option appears, e.g. "Local Pickup", and select "Rank Last" as the option. The local pickup option will then always appear last. AMAZING. THANK YOU so much for creating this simple solution to a problem that Shopify has been unwilling to fix for over a decade.
Developer reply ·
We appreciate the fantastic review and are glad our app is resolved your concern. Thank you so much for the first review. We are so happy that you enjoy the app.
The app works really well, and I have experienced quick and responsive customer service. I would definitely recommend this app if you're looking for an easy way to crowdfund on shopify.
There is one significant flaw that you should be aware of before you install and use this app. Let's say my email is james@gmail.com. I make a purchase for my friend, Mark. The shipping address name is Mark Smith. The billing address name is James Johnson. The app will sync the SHIPPING name to my email (james@gmail.com). This means when I go to send a newsletter to james@gmail.com and use personalisation in the email, it will say "Hi Mark!" - when my name is actually James. Shopsync support confirmed this is a known flaw. If you want to use personalisation in your email marketing, you must be aware that this app will 'corrupt' your mailing list by mixing up names. This might not be an issue for you if your customers only ever ship to themselves.
Developer reply ·
HI Retropilot, thank you for sharing this feedback. After seeing the scenario you described, we dug into the issue deeper and it turns out this is a known Shopify bug, not anything with ShopSync. Here is a response from their support team we received: "It looks like this is a frustration that more than a few merchants have brought to us. Currently, when a customer account is created Shopify sets the default address as the shipping address instead of the billing address. If the customer put in a new shipping address this would be taken to be the new default address as well. There is no way for the merchant to make this change on their own and to make that change our devs would need to do something system-wide to adjust it to be billing first instead of shipping. The only workaround currently is the laborious process of editing a customer's default address after their account is created." The good news is that Shopify is aware of the problem and it looks like they will be working to address the issue in the future. Thank you for using ShopSync and let us know if you have any other questions.
This app has saved me hundreds and hundreds of hours of work. I absolutely love it. Takes a little bit to work it all out, but if you have any questions to Vela team reply very quickly through their in-app chat.
