Carbon38
United States
Reviews (7)
We are new customers to Redo platform and I have to say our experience has been nothing short of amazing! We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. Greg from the tech support team rolled up his sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done. That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!
The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!
Developer reply ·
Thank you for sharing your experience with Gorgias! We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for. It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do. Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
Absolutely love the drag & drop tool within Sort'd Collection Merchandiser! So grateful that we found this app. The interface is intuitive & easy to navigate. Anytime I have a question or feedback, the Sort'd team replies quickly & knowledgably, and each time we've made suggestions they have utilized our feedback and updated features in such quick turnaround, I'm always so impressed! Incredible experience. Truly nothing bad to say.
We are using this app to improve the Shopify gift card experience. The GiftKart team was able to help us quickly get the app set up and customized to meet our needs. Super helpful and quick response times. So far we are very happy with the app.
We have been partnered with Signifyd for quite some time now, and so far the level of service they provide with securing and protecting not just our business but the customers' safety in online shopping platform too, has exceeded our expectations. I'm glad to know that we are working with a trusted and proven brand.
Shogun has been such a helpful and easy way for us to customize and work around some of Shopify's design limitations. Everything is super straightforward and intuitive, and it's so well-integrated with the Shopify system. The support team is also great! In particular, Alex Uichita has been SO amazing and helpful every time he jumps on a call with our team. We've only been using Shogun for a few months now, but we love it so far! :)
Developer reply ·
Hey there! Thank you so much for the review. We are happy to hear that you find Shogun intuitive and easy to use when it comes to designing the pages for your store. We appreciate the kind words and your feedback. Glad to hear that Alex and the support team could help. I'll be happy to pass along your message to him and the whole team. 🙂 Please let us know if we can help with anything else. Sweetan | Team Lead | Support
One of our easiest installs for our replatform, and the support you get is outstanding. Seamlessly integrates with Klaviyo and Shopify.
