Leatherpunk
United States
Reviews (5)
I'm very impressed with this review app. This is now my second review app, so I was very happy that Trustoo support did most of the leg work importing my old reviews. The lazy load feature on the All Reviews page is super nice. It adds a beautiful touch of high tech sophistication to any store, and the options for display configurations are abundant and well thought. If you're a little confused like I was about the translation service, EDIT: Joey's explanation below gives more clarity. I haven't had Trustoo long enough to know if issues arise that require special assistance. My old review app (who shall remain nameless) was constantly breaking down anytime they did an update or if I updated my theme. I haven't seen too many complaints about Trustoo breaking down, and by the way, this app has some of the fewest 1 star reviews, especially by ratio of 5 star, most of which are very petty grievances. Trustoo seems like it's a workhorse that can hold up well, and I'll update this over time to keep you in the loop. I've been selling online for over 20 years, In my opinion, collecting and displaying reviews is the most important function you can install on your store.
Developer reply ·
Hi Leatherpunk, This is Joey, the account manager from the Trustoo Team. Thank you so so so much for your thoughtful and detailed review of Trustoo! We're thrilled that you're enjoying the app's features, particularly the lazy load functionality and display configurations^^ I wanted to take a moment to clarify our translation service, as there seems to be a misunderstanding, our translation feature actually does NOT charge based on how many reviews your visitors view or which languages they view them in, here's how it works: - Each paid plan includes 1,000 review translations as part of the package - For stores with more than 1,000 reviews, we only charge $1 per additional 1,000 reviews (not per view) - This is a one-time fee charged only when reviews are first translated, not each time visitors view them - For example, if you have 3,000 reviews total, you would only pay an additional $2 for the 2,000 reviews beyond your plan's included 1,000 - The translation works for all languages and doesn't charge based on visitor views or interactions We completely respect your decision to disable the feature if it doesn't suit your needs as an English-language store, but just wanted to ensure you had the correct information about our pricing structure^^ Thank you so much again for highlighting the stability of our app - that's really something we take great pride in! We work hard to ensure updates don't disrupt your store experience. Your perspective as someone with 20+ years of online selling experience is incredibly valuable to us, and we're honored that Trustoo has earned your approval. If you have any other questions or need assistance, please don't hesitate to reach out! Great thanks to you again and wishing you a successful business and happy life!~❤ Trustoo Team
CANCEL MY ACCOUNT!!!! YOUR BUTTONS ARE BUSTED!!!!! I WANT THIS SERVICE CANCELLED!!!!! DO NOT TRUST OPINEW!!!!!
Developer reply ·
We're sorry for the frustration you experienced. Please note that only account holders have the permissions to make changes to their subscriptions, we cannot just alter someone's subscription. As soon as you alerted us about the uninstalling button not working, we consulted this with our developer and he fixed the button the same evening. The issue occurred due to the new access scopes of the app not being accepted. Additionally, we have provided the option to uninstall through the Shopify app menu, which also allows you to cancel the subscription. We truly apologize for your negative experience with Opinew.
BF Size Chart works very well and the price is certainly worth it. After a theme update that I initiated, some of my custom settings were reverted and I had to reach out for help. I was provided the needed help quickly and the experience was very pleasant and non stressful. One thing I like about this app is just how simple it really is to use, it doesn't drag down my site and there's not a bunch of useless functions. Simple can be very refreshing.
Developer reply ·
Thank you so much for your thoughtful review! We're thrilled to hear that BF Size Chart is working well for you and that you find it simple, efficient, and worth the price — that means a lot to us. 🙌 We’re also glad to hear our support team was able to help you quickly and make the process stress-free after your theme update. Your kind words about the app’s simplicity and performance really validate what we aim for — clean, purposeful functionality without the clutter. Thanks again for your support, and don’t hesitate to reach out if you ever need anything in the future! Jon Relentless Apps
This is a simple and straight forward FAQ app that does what it's supposed to do. I was able to set it up on my own and it functioned 'out of the box' without any problems. The few questions I had were answered quickly by support staff. The pricing is fair and I would certainly recommend it to anybody looking for a quick and easy approach to managing a FAQ page.
Developer reply ·
Your satisfaction is what matters to us the most! So glad you liked an app! Merchant satisfaction & ease of use would always be a top priority.
Great app! I recommend it. I've been in business for 18 years and even though I know code, it's nice to have help on these things so you're not spending too much time on it. Bogdan saved me a lot of time, was very helpful and fast to respond. The breadcrumb feature looks great, does what it's supposed to, and I don't have a monthly fee hanging over my head.
