Cheeky

I'm going to keep posting this review everyone on every single one of my accounts in the hopes that this can save someone serious frustration. Steer clear. I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

Super easy to set up and makes it really easy to manage complex bundle builders. Has made managing the different products and discounts way simpler than before!

Jason from the Xporter Team was a huge help in setting up the order files exactly how we need them. We have added specific filters to the exports so they export how we need them. We've used Xporter many times and will continue to go to the Eshop team when we need custom order files built.

Really good experience so far! Excited to keep working together. the onboarding process was fast and smooth and hands on.

Karen was super helpful in getting me set up. Excited to see use referral candy going forward. She turned what would've been a negative review into a 5 star.

zev and shannon provide great customer support. still early on but liking it thus far. 13 more characters.