Hamvay-Láng
Hungary
Reviews (11)
While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.
Developer reply ·
Hi Hamvay-Láng team, Thank you for taking the time to share your experience. We’re sorry that the behaviour of the free-product reward in different Markets caused difficulties for your store. After investigating the case in detail, we found that the issue is related to a Shopify limitation: discounts are always applied in the store’s base currency, and Shopify does not provide a way for apps to apply them directly in a Market’s local currency. Because of this, small differences can appear when prices are converted, and a “free product” may show a remaining balance in certain Markets. Unfortunately, this behaviour cannot be changed on the app level. Regarding your interest in using percentage-based rewards instead, our team is available to help you configure the options supported by Shopify and Growave. We appreciate your feedback and understand how important reliable multi-market support is for your business. Wade, Growave Support team
We had some issues setting up the post-purchase feature, but the ReConvert team was incredibly helpful. Avraham, the Director of Customer Success, jumped on a video call with me and patiently walked through everything until it was resolved. Excellent support and service!
Developer reply ·
Hey! Thank you for your 5* review F, and I'm pleased I was able to help and solve your issue for you :-) Always here for you 🖤 Avraham Customer Success Director ReConvert
Have had some issues which were fixed quite quickly. altogether, happy with the app and the team.
Kiválóan működik az alkalmazás, segítőkész ügyfélkapcsolat. Kérésre 1 nap alatt kiegészítő egyedi fejlesztés készült. Köszönjük.
Update: the team solved our issue. And they are totally helpful and professional whenever we reach out for assistance. This is a pretty decent and useful product. Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app. Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.
Developer reply ·
Hi Team Hamvay-Lang, I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us. We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down. We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us. Regards, Thejus Sreenivasa
A very useful and easy-to-use app. Super helpful and knowledgeable customer support team. Highly recommended! Hamvay-Láng Goose down bedding www.hamvay-lang.com
Developer reply ·
Dear Miklós, Thank you so much for your kind review, I'm really happy that you were satisfied with my support. It's always a pleasure to speak to Hungarian clients ;) I wish you a lot of success with our app, and please feel free to get back to us via chat if you need help in the future. Anna from OptiMonk
Great app. Easy to install, easy to use. Also great customer support. Thank you Miklos Hamvay-Láng Hungarian Goose Down www.hamvay-lang.com
Simple but great app. Easy to use. Just works. Thank you: Miklos Hamvay-Láng Hungarian Goose Down www.hamvay-lang.com
I have been using this app for 3 weeks. Very useful, easy to understand/use. Thank you: Hamvay-Láng Hungarian Goose Down www.hamvay-lang.com
A very useful, simple to understand/use app. I have been using it for 3 weeks and already registered some SEO improvement. Thank you Hamvay-Láng Hungarian Goose Down www.hamvay-lang.com
We have been using the Rewind Backups app for a month now without any issues. Easy to install, easy to use, recommended! Thanks: Hamvay-Láng Hungarian Goose Down www.hamvay-lang.com
