Madison + Mallory

I have been a Postscript customer for years and unfortunately had an extremely disappointing experience that ultimately caused us to leave the platform. We were on Postscript’s legacy credit billing system and purchased SMS credits as we needed them. After a plan downgrade, 14,327 paid and unexpired credits disappeared from our account, representing approximately $144 that we had already paid Postscript. I contacted support immediately and provided screenshot evidence showing the credit balance before it disappeared. Their own support representative acknowledged the missing credits and told me the issue was being escalated to billing to investigate and locate them. Instead of correcting the billing issue, we were repeatedly told that because our account was on their legacy billing system, Postscript no longer had the ability to troubleshoot or restore credits and that we should migrate to their newer usage billing system. Migration was not the issue. We were simply asking Postscript to provide the credits we had already paid for or refund their value. Postscript never confirmed that migrating would even restore the missing 14,327 credits. Eventually, support explicitly told us that they were unable to add the missing funds back as credits. They acknowledged that they did not want us to “lose out on what [we’ve] spent,” yet no refund, reimbursement, account adjustment, or other resolution was offered. During this process, multiple support tickets were marked resolved even though the billing dispute was still unresolved. Messages were repeatedly shown as read without substantive responses, and we had to open additional tickets just to try to get someone to address the actual issue. After years as a customer and tens of thousands of dollars spent with Postscript, I find it unacceptable that a billing issue involving paid credits was handled this way. A legacy billing system may no longer be their preferred product, but customers should not lose money they already paid simply because Postscript says it no longer has the tools to correct a problem on that system. We ultimately had to file a dispute with our credit card company, export our subscriber data, cancel our Postscript account, and move to another SMS provider. This entire situation could have been resolved very simply by restoring the 14,327 credits or refunding the $144 we paid for them. Instead, we spent days opening tickets, escalating the issue, and repeatedly explaining the same billing problem without receiving a resolution. After this experience, I cannot recommend Postscript to other retailers or businesses. UPDATE 9/3/2026 while we were waiting to transfer to another service Postscript removed $43 worth of credits! So a total of approx $187 was taken from us via credits. 0/10 DO NOT RECOMMEND!!! Its one thing to have a faulty billing system its on ANOTHER LEVEL to admit that and then refuse to refund or reinstate any credits. WILDDDDDD!

*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before! Hi there, Thank you for taking the time to write a review for TaxJar. It looks like our support team was able to help resolve your issue. Please reach out to us at support@taxjar.com if you have any other questions. Thank you, TaxJar

Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!

We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.

We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.

We love this app for reducing incorrect items being sent out! We love that you can verify if an order was scanned because it puts a 'checked' tag in the order tags field. We've also requested a couple features and Paul worked quickly to accommodate and implement our requests!