VIP Luxury Hair Care

What can I say? The platform is extremely robust and intuitive. The team is also very responsive and helpful. One of the best apps we've implemented in our 8 years on Shopify.

Waited years for this, only to be disappointed by the lack features. The bundles not being available on outside sales channels renders it useless for us. Not pulling in individual variant costs is a pain, but I think there’s a workaround. I’ll circle back once it’s available on all sales channels.

This app was not for us. All we needed was a simple way to sync the components/products associated with bundles we were already selling on our store. But there were far too many caveats for us to move forward. What's not obvious from the app description: Their default method breaks out the individual products in to separate line items on the order and discounts them 100% (screwing up your inventory reporting), but also adds the bundled SKU as its own line item (inflating your units sold). Their alternative method still breaks out the individual products but doesn't add the bundled SKU. But this effects your ability to discount properly and leave you with no way of knowing how many bundles were sold.

I was on the fence about this app for a minute. After the first theme changes were published, some of the images on my collections pages disappeared and our PageSpeed barely moved at all. But after reaching out to a lot of my concerns. We figured out that since my theme already had LazyLoad, implemented it twice was causing the image glitch. We turned it off in the app and that brought our images back. Orlando did some more digging around a found a few ways to increase our PageSpeed score (currently at 44 up from 22). We're still working on it, but I'm much more comfortable keeping the app in place knowing I have competent tech team behind the curtain.

It looks like Dovetale got rid of the "Campaigns" feature as a part of the Shopify acquisition. Too bad. That was the one feature that we were looking forward to. Without that, I don't see us switching from our current affiliate app.

I know everybody say "I never leave reviews, but...". In this case it's really accurate. I can count on one hand the number of times I've left a review for any app. I'm almost always underwhelmed. NOT THIS TIME. The app itself is really well thought out and efficient. But the customer support is what sold me. Like a lot of busy entrepreneurs, I don't have a lot of time to comb through help pages every time I run an issue. It makes a huge difference when you have a highly responsive and KNOWLEDGEABLE support staff at the ready (in my case Anna). Not only was she able to thoroughly explain to me how to fix any issues, but in most cases was able to go into my account and fix them for me. I am beyond impressed.

So far, this app has been awesome and the support has been amazing. I've tried a few different apps but they all fell short of our expectations.

One of the few apps that really does what it says it does, flawlessly. And the 24hr customer support is extremely helpful for late night store-tweakers such as myself.