Timeless Trinkets NZ
New Zealand
Reviews (6)
I tested five live preview/customizer apps and chose cloudlift as the best fit for my small business. The app allows me to apply different custom options for each product type and provides everything I need to offer customers a personalized online experience. Implementation was easy and largely without the need for support. When I did get a little stuck, Tanmay and the team provided amazing support. If you're looking for an easy-to-implement and complete customization app, absolutely give cloudlift a try on your online store!
If your store sells less than $10k USD per month in customized products, then sadly this app ISN'T for you. The Kickflip Customizer is a great add-on for my online store, and the company has improved its features over time. However, its implementation can be inflexible, and there's still room for improvement in its overall functionality. The support staff has always been helpful and has worked with me to resolve code issues. While their assistance is excellent, communication can sometimes be difficult due to different time zones. I had previously given the app a 5-star rating, but I've recently lowered it. This change came after I received an email from Kickflip stating that the "pay as you grow" plan was being canceled and replaced with a much higher monthly subscription plus a per-transaction fee. Unfortunately, this new pricing model is no longer affordable for small businesses like mine that are trying to grow their store. It's a shame to see only one pricing tier and no option for a smaller monthly fee with a higher per-transaction charge - a model that would be much better for those on the Shopify Basic plan. I also don't think the app is developed enough to justify the single tier option.
Developer reply ·
Thank you for taking the time to share your honest feedback. We appreciate your perspective and are glad to hear that you’ve found value in our platform and the support provided by our team. Our Scale plan makes it easier to grow over time with a lower transaction fee. It also allows us to maintain a sustainable platform, continue innovating, and provide ongoing improvements for all users. Regarding functionality, our team is actively working on enhancements to increase flexibility and provide even more value for store owners like you. Your input is very helpful in prioritizing the right improvements. We truly appreciate your time with Kickflip and hope the platform continues to support your store’s growth. — The Kickflip Team
Back in Stock feature is good. Customer support is also good. BUT the default email address used to send customer 'back in stock' emails will go to spam. The only way to prevent this is to upgrade to a paid version and use your own email address (using shopify flows).
Developer reply ·
Hi there, Anaam here, Merchant Success Lead at STOQ. I’m sorry to hear that some of our emails have been landing in spam - that’s not the experience we want for you or your customers. The good news is that only a small subset of emails have been affected, and our team has already identified the root cause. We have a major update coming very soon that should fix this for good. In the meantime, I completely understand that you shouldn’t have to pay to use your own email address while we sort this out. To make it right, I’d love to give you full access to our paid plan at no cost until the problem is fully resolved. It genuinely hurts me to know you had a frustrating experience. Every merchant means so much to us, and I feel like we let you down. If you’re willing to give STOQ another shot, I’ll personally make sure you have full access and will walk you through anything you need. We’re a small team working every day to serve merchants like you, and every chance to make things right keeps us motivated. Please don’t give up on us just yet, it would mean the world if you gave us one more chance. Looking forward to hearing from you and helping you set this up :) -- Anaam / Merchant Success Lead
This app has everything you need to add image and color swatches to your product and collection pages. Super easy to install and customize to match your stores branding. If you do need a little help, the customer support team is amazing. Installed on Dawn Version 15.4.0 - Basic Shopify Plan
Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding. Example of 'sent from' email addess below. xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com
Great app for managing shipping rates such as postcodes! Best of all, this works with Shopify Basic Plan and without Shopify carrier-calculated shipping (CCS) enabled. Thank you!
