1lovebaby
United States
Reviews (8)
Excellent app and amazing customer support! I’m very satisfied with MIDA. The app works well and has been very helpful for my store. What impressed me the most was their customer support team — they were extremely responsive, patient, and genuinely helpful in assisting me with everything I needed. They took the time to understand my situation and provided great support throughout the process. Highly recommended!
I’m very satisfied with EPROLO. Their prices are competitive, and the service has been reliable. A special thanks to Bella for being so friendly, patient, and helpful whenever I needed support. I truly appreciate her excellent assistance and highly recommend EPROLO!
The app is not working as expected and the customer support is very disappointing. I contacted them multiple times via message and email but never received any response. A few days ago they requested access to my store to check the issue, but nothing has been fixed or updated since then.
I initially experienced some issues with the PayPal tracking sync and the in-app support chat not working. However, the Track123 team reached out quickly and helped me resolve everything. Their support was patient, proactive, and genuinely committed to fixing the problem. Now the app is working smoothly, and the PayPal sync feature is functioning correctly. Thank you to the team for the great assistance! I appreciate your effort, and I’m happy to update my review to 5 stars.
Developer reply ·
Hi there, Thank you for reaching out, and sorry for the inconvenience caused. Regarding the PayPal auto-sync issue, we’ve checked the logs on our side and found that the PayPal API returned the following error: “Provided Transaction ID Is Not A Seller Transaction.” This usually indicates that the transaction ID submitted to PayPal does not belong to the seller’s PayPal account. Could you please double-check whether the PayPal account you connected in our app is the same one used to receive payments in Shopify? At the same time, we are also verifying whether Shopify has recently made any changes on their PayPal integration side that could affect this flow. Since many of our customers are currently connected to PayPal and syncing tracking numbers successfully, we believe this may be a non-typical, account-specific issue. We will continue monitoring this closely. About the issue where the chat window could not be used. We understand how frustrating this must be. Our in-app chat is provided by Intercom, and all system monitoring currently appears normal. If possible, could you please share a screenshot or short video of the issue? This would greatly help us identify what happened. Additionally, we’ve included our WhatsApp contact in the email so you can reach us directly if the in-app chat remains unavailable: We’re here to help and will resolve this for you as quickly as possible. Thank you again for your patience, and we look forward to hearing from you. Best regards, Alex Track123 Support Team
Great application! Don't fret at all, use this app! They have an excellent customer service team. Thank you so much!
Perfect application. Great customer care. Recommended using this app on your store. Thank you so much!
Developer reply ·
Thank you so much for the review!
Do not use this app. The application does not update data to your GMC. They don't even provide technical support or fix bugs. I spent a lot of time building GMC, and now I have to start from scratch with another app.
After I use this app. Microsoft has locked my account. Another account with the same email as this account is also locked. Looks like they don't accept dropshipping business. They only gave general reasons, and never reopened my account. Please consider when using this app!
Developer reply ·
Thank you for the feedback. We are looking into this further to understand and work to resolve. In the mean time if you continue to face these or other issues email us at msftadsappsupport@microsoft.com.
