The Original Organic Company
Australia
Reviews (14)
Works great so far. Easy to install and set up
Worked until it didn't. Then was nothning but problems and no real solutions. Sorry to say that I had to change.
Developer reply ·
Hi there, I'm one of the app's founders. Truly sorry for the experience you had. Completely understand that you weren't happy and I'd love to add a bit of context on what happened. STOQ uses native Shopify technology end-to-end, and one of them is metafields - custom data stored directly in Shopify so that your storefront shows the preorder widget with no delay. When you change settings in STOQ's dashboard, we sync those changes with Shopify through metafields. In some cases, those updates don’t refresh as expected and older values can continue to show despite us explicitly asking Shopify to reset or update the data stored in metafields. This rarely happens, but it happened in your case a couple of times very likely due to incorrect caching logic for your store. Since we started talking about this issue with you, I've been working closely with my co-founder to improve how STOQ handles these edge cases. We’re already making changes to add extra safeguards - a custom built solution - to ensure that old, stuck values in metafields do not degrade the preorder widget's reliability for anyone. We genuinely care about our merchants and the trust they place in us. We're going to do everything we can to take this feedback seriously and make STOQ more reliable. Thanks for trying us out and for taking the time to share your experience. All the very best with your store and if you ever consider giving STOQ another chance in the future, I'd love to work with you personally to get you up and running. :) - Sandesh / CEO at STOQ
App Crashed No IP address connection, adjusted review. Issue resolved but only after negative review. No way to contact support directly and that is really the major issue. Can understand an issue with servers but never with service.
Developer reply ·
Thanks for updating your review and giving EasyRoutes another try. With domain or DNS issues it can feel like a bit of a chicken-and-egg — you likely couldn’t access our help portal either, which I understand was frustrating. For future reference, you can always reach us directly at support@roundtrip.ai, and we’ll be here to help quickly. Glad the issue was resolved and that you’re back with us. -Boris
Super easy to get help from these guys. So impressed with how quickly they helped us get the app working. Hana and Maison solved our problems and had the system up and running in minutes. Now we can move to testing this on our store.
I needed to export the CSV of all reviews on this platform before uninstalling the app (it's pretty pricey when compared to competitors), only to be advised that in order to export reviews I am required to UPGRADE to the next business plan. This is unheard of. I'd do my homework and avoid. UPDATE: I was not told that exporting reviews were possible without paying UNTIL I left this review. The below is the email I received from Reviews.io when I initially asked for the reviews to be exported: Hi Sarah, Thank you for getting back to me. As per conversation with my colleagues in the Sydney office, you can export your reviews but would need to upgrade to our Growing Business Plan , which can be done within the dashboard. Vilash from REVIEWS.io
Developer reply ·
We are always happy to export reviews upon cancellation which Cameron in our team assisted with and provided the file. We are sorry you weren't satisfied with our platform and wish you the best of luck and would be happy to welcome you back anytime.
Bhushan is an absolute pleasure to deal with, and has rectified any issues I have had with the app very promptly. The app is great, affordable and functions as it is intended to. Welcome onboard! So glad I'm. Glad you liked this app :)
Bhushan's customer support and customer service is second to none. He assisted me with my queries in a very prompt and seamless manner. The app itself is great too, and makes my FAQ page so much more user friendly and aesthetically pleasing for my website visitors.
Developer reply ·
You are most welcome! So glad you liked the app and its meeting you needs. Merchant satisfaction is always our top priority.
*UPDATED REVIEW* Initially, I downloaded this app and then deleted it only to have all of my hard work disappear re SEOs and ranking on Google. I was (understandably) extremely frustrated. The team reached out to me and were extremely helpful and worked really hard to resolve the issues I had encountered. I have since been using the app for a number of months and I have had no issues whatsoever. I commend the team (particularly Lawrence who I dealt with predominately) for such fantastic customer service and an overall fantastic app.
Developer reply ·
Hi there, James here, Head of Merchant Success at Booster Apps. Thank you for your feedback. I'm so sorry about the issues that happened to your store. Laurence, one of our Support Engineers, has sent you an email update to continue this conversation and get to the bottom of this problem. Looking forward to working with you to resolve this. Cheers, James Update July 28 2021: Our Support Engineering team has helped configure the app so everything is back to normal now and optimized for the best performance. We've sent over some instructions on resubmitting your sitemap to search engines. Thank you again for your feedback and we'll work on continuing to improve our app. Cheers, James
I'm one of those people that never leaves reviews, but today was a different day! Hemant was incredibly prompt and answered all of my questions by way of sharing a recording with me. Talk about going above and beyond! Putting the incredible customer service aside, the app itself is extremely user friendly unlike other apps available. Would highly recommend!
Developer reply ·
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
App functions as it is intended to. Each time I contact customer support, they assist me promptly and with excellent customer service. This app is fantastic.
App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.
Developer reply ·
Thank you for your feedback on our app and your willingness to try Fresh Credit! It is unfortunate and true that this store had another app interfering with our code. Our team actively tried to resolve this issue with the assistance of the merchant. It is unfortunate this could not be solved before the app was uninstalled.
Terrible app. Don't even bother. Buttons don't function as they are intended to. It has caused a lot of confusion and inconvenience both for my customers and for my staff.
Developer reply ·
Hello Sarah, Sorry to hear that our app was caused you an issue and I'm really very sorry for the inconvenience you had. I saw you had sent us an email on the 1st of Feb, 2021 about the problem you faced in the app and our team has replied to you on the same day, please take a look on the screenshot of the reply which I think you haven't read or replied us back. - https://prnt.sc/y442i5 Please let us know about the issue you had with the app so we can resolve it from your website.
I only just downloaded this app so cannot comment too much on it, however the customer service I received from Tom today was impeccable. Answered all my questions very promptly!
